We are Kaine Mathrick Tech
Lets rethink IT services together.
We put people and relationships first – we are the human face of technology.
Kaine Mathrick Tech or simply known as KMT (previously known as KMT Group) is a technology provider who helps small and medium sized Australian businesses by becoming your strategic IT partner. We provide simple, cost effective, tailored technology solutions which will improve your productivity and efficiency.
A new kind of technology partner focused on doing the right thing
"Coming together is a beginning, keeping together is progress, working together is success" - Henry Ford
A technology partner you can work with
In simple terms, our people are your people, from day one you will deal with a single point of contact with a dedicated account manager. Our clients often say that we are great to work with and are always there when they need us. We become your IT department providing IT strategy & advice, daily IT support for infrastructure and end users and IT security.
We have an exceptionally great bunch of experts who are dedicated to supporting our clients every day.
Your Success is our Success
Our approach is simple. Your success is our success. We are here to change the game. Our founders Bradley Kaine and Scott Mathrick saw an opportunity to shake up the Managed IT Support Services market and create a business focused on delivering a new level of customer care creating true partnerships.
Human Face of Tech
We put people & relationships first
We create exceptional experiences for our team and our clients. As employees, we encourage each other to be accountable, united and dedicated. As a business, we are changing the way our clients think about IT – from traditional IT Support to putting people and relationships first and becoming a true technology partner.
Our brand is underpinned by four values: Relatable, Partnerships, Accountable and Reliable.
We cut out the tech jargon. We understand its our job to understand the nuts and bolts of technology solutions and you have your business to run. We will ensure we are across the latest and greatest and to make sure that you as our client are aware of any new and emerging technologies that will help your business operate more effectively.
Together we are better. We don’t have customers, we have partners. Relationships are built on understanding and believe in the power of putting people and relationships first. We provide a better experience by doing what is right and treating those who come in contact with us with respect, honesty and integrity.
We solve problems not tickets. We love to go above and beyond to help you. Our team becomes an extension of your business working closely with you to ensure your technology is strategically aligned with your future goals. We take complete responsibility of your technology assets and will deal with your vendors to find solutions.
Our knowledge is your power. We lose sleep so you don’t have to, our team lives by the values United & Accountable. Sometimes we make mistakes – we’re only human – if we do, we will own it and fix it. Our staff will be 100% focused on ensuring your systems and staff are up and running so you can focus on what you do best – running your business.
Where we started & where we're going
This is our story
Over 100 Australian businesses now call KMT their technology partner.
Prior to 2010, our Kaine Mathrick Tech (or simply KMT) founders were working in the IT industry: Managing Director, Brad and his long time best mate Scott. Working at a large managed service provider they became increasingly frustrated with reoccurring problems in the industry including; inconsistent service delivery, bad treatment of service staff, clients frustrated at juggling multiple providers, hidden charges with break fix model and no accountability for clients IT environment.
The guys saw the opportunity to move towards a more rewarding partnership model, coupled with a desire to provide a new level of customer care with an IT service that provides reliable, accountable IT resources and services. We are here to change the game and become a true IT partner.
By combining their many years of experience as solution architects and technical experts, KMT was created from a basement in the north of Melbourne and the boys were finally free from the restraints of corporate limitations that forced minimal service for maximum profit.
From day one, they challenged the status quo and dared to be different, they were committed to putting people and relationships first – treating everyone they came in contact with respect, honesty and integrity. Today, KMT is challenging the industry and the way the industry views IT Managed Services.
Despite our humble beginnings we are becoming one of the fastest growing Australian owned and operated Managed Service Provider, IT Strategy & Consulting and Cyber security provider in Australia. Our Journey has been exciting.
Kaine Mathrick Tech or simply known as KMT
This is us
Our Journey so far
Our journey starts back in 2010 by two mates who saw an opportunity to treat both staff and clients better. By challenging the status quo and daring to be different, KMT was formed to change the IT game and is now one of the most respected and fastest-growing tech companies in Australia.
Our culture is UNITED & ACCOUNTABLE
Here at KMT, we believe that we have created a home away from home, our workplace is more like a family than an office. Our culture is underpinned by the ultimate drive to change the game in managed services; underpinned by the values; united, dedicated and accountable. We are a new kind of technology partner and are focused on doing the right thing by each other and for our clients.
We are a trusted Managed IT Service provider lucky to partner with some amazing Australian based customers across a diverse range of industries.
The problems we solve
Most small or medium business experience frustration with their IT, keeping up to date, finding the right technology solutions and maintaining a quality team is time consuming and costly.
Maintaining a competitive advantage in today’s environment increasingly relies on businesses working faster and smarter, optimising productivity, teamwork, ensuring security of data and ultimately improving employee engagement – otherwise known as the Modern Workplace.
Small and medium businesses often suffer from limited funds and resources to effectively manage their IT environment, and many IT suppliers operate on hourly rates which becomes cost prohibitive. Across the Australian SME market, we saw businesses struggle with the following issues:
We need a quality tech partner who will provide proactive technology support and solutions that are right for our business at the right time.
We understand that small and medium businesses are looking for a partner who can either fully manage their IT environment or compliment their IT resources so they can focus on running the strategy.
A great MSP will provide proactive maintenance of your IT infrastructure, full visibility across user behavior, hardware performance and life cycle, clarity on how quickly your technical issues are being resolved by the IT support team and understanding of commonly occurring issues to assist you in planning required upgrades. You can also expect your MSP to assist with IT strategy road maps, project implementation, support and security, not a costly break fix model.
Internal IT departments are expensive and it can be hard to find and retain good staff. Outsourcing an IT department will reduce your costs and the headache!
Typical Managed IT Service agreements are based on a consistent monthly fee helping businesses keep costs in line and makes budgeting easier, most Managed Service contracts are less than break fix contracts especially when you factor in the true cost of downtime.
A quality managed service provider will also manage all of your vendor relationships, issues with internet, printers, phones, backups and preventative maintenance, with an added level of security with 24 hour network monitoring.
We need tech expertise that can operate from a basic IT support to board level strategic direction
Experienced senior IT resources are cost prohibitive and in-house resources are often bogged down in day to day support issues. Businesses need a quality and long-term IT strategy, implemented at the pace desired by the business, fast resolution of user issues and infrastructure that supported the business to increase productivity, security and capability.
Why partner with KMT
Australian owned & based
We have been in business for more than 10 years and are 100% Australian owned and Operated. We do not offshore our operations and invest in local jobs.
We will put you first
We love to go above and beyond for our customers. Our people are ultimately your people and we are committed to truly partnering with our clients.
Telstra's preferred Managed Service Provider
As one of the largest companies in Australia, we are proud to be one of Telstra’s preferred Managed Service providers.
‘One Touch’ technology solution
We will take care of all of your technology regardless of the supplier. We will work with them to solve your problems so you can focus on what you do best.
Award winning service
We are setting a new standard in customer service and have the awards to provide it. We like to punch way above our weight. Here are some of the ways we have been recognised.
Affordable, tailored solutions
We focus on high quality, great value IT support and technology solutions that suit the needs of small and medium businesses. Using the latest in technology, we give you exactly what you need without the jargon.
The best employee experiences are created with KMT
More about us
Huge congratulations to Steve and James, our Employees of the year 2020. On Friday 11th December, everyone at Kaine Mathrick Tech came together to celebrate the year that was. For many, it was the first time they had seen their teammates in over 6 months due to the government
Kaine Mathrick Tech, an award-winning Managed IT Service and Cyber Security provider, today announced that it is Great Place to Work-Certified™