Client Reviews

12 months ago we were stressed, unhappy and basically a mess dealing with our previous service provider and you immediately turned that around.  From our first meeting, we had no hesitation changing to KMTech and that was all on the back of our dealing with you.  From there our experience with KMTech has exceeded any expectations we had, things couldn’t be running any better.

KMT is our workplace IT service, and they are very professional. The response times are excellent, and their processes are robust and transparent. Add to that a great Customer Service standard, and you have a company that knows how to do things right. Well done!

Great response time, knowledge and courtesy! Problem resolved once again KMT!

Fast and efficient response to weekend problem so that I was able to continue working and so the office was set to go on Monday. I felt listened to and understood.

The team at KMT have been most helpful with my IT hardware and software onboarding to my new workplace, all remotely! Thanks KMT Team!

I am warmly supported by the staff.

Kaine Mathrick Tech always go above and beyond for all our IT requirements. The team are extremely knowledgeable, forward-thinking and can adapt to the ever-changing IT landscape. We truly value the partnership that we have with Kaine Mathrick Tech, along with the strategic guidance and innovative solutions that they provide.

Very grateful to be in partnership with KMT.  The onboarding process was incredibly successful and we are loving working with KMT thus far.  They take responsibility & accountability over our IT issues which has made a huge difference to my team and the overall business in terms of customer service, efficiency and productivity to name a few…. Onwards and upwards for us.

“We have recently onboarded with Kaine Mathrick Tech and the process has been fantastic.  We have dealt with a few other MSPs in Melbourne and their process and service have been far superior to either of these.  Everyone within the business has been impressed with how the new technology partnership is going and how quickly their IT issues are being resolved.  We are looking forward to a fantastic partnership with these guys!”

I am part of a Not for Profit Managers group and I often recommend KMT if they are looking for a managed service provider in Melbourne.  I find them friendly, knowledgeable and prompt.  The team at KMT go out of their way to ensure our issues are solved as quickly as possible, one time I can recently recall is during the first lockdown we had to revert to remote working and needed some laptops, they were up and running with our staff in only a few days.  KMT understands the urgency and works with us to resolve our issues right away.  I can always get hold of our IT support team to get help with my queries when needed.

We have been very happy with our onboarding process and are looking forward to working with the team at KMT. The new client onboarding process has been smooth and has made a great impression on our team. A big shout out to the team, they are straight talkers and fix issues right away.

In all my 45 odd years of making business calls, I’ve never had anyone answer the phone in such a nice and friendly way as Madeleine did especially given it was late on a Friday. I am very happy with the great service and support we have received from the team thus far.

Excellent work KMT and our go-to dude on-site Sam. Nat was full of praise of you Sam, so well done.

Running an IT support service is one thing, but the real test is how they react during a crisis. Unfortunately, we once had that occur when a senior team member was immediately dismissed for unconscionable conduct. This required extensive time-critical support to securely manage the exit. As always KMT and the team were there for us, working all hours to give us extraordinary support when we needed it most. We would and do highly recommend them.

We use KMT for our organistion IT requirements, the techs are always ready when needed urgently and take the time to look into issues if they are reoccurring. Thanks guys and girls!

I have had such a great experience lately dealing with Dinithra Fernando. I know he is a relatively new team member to KMT, but he is extremely attentive when responding and solving my IT Support issues and has been brilliant in every engagement so far.

We experienced a phishing threat on one of our email accounts and KMT were proactive in responding to the breach.  They quickly identified the issue and ran a scan on our pc to ensure everything was ok.  The team went the extra mile to investigate this issue and mitigate any associated risks with such a breach.

During an urgent and quite stressful issue this morning with our MD’s device I contacted KMT for assistance. Madeline first answered the call and understood the urgency and level of support we required.  She promptly forwarded the request to Zac and he contacted our MD in a matter of minutes.  During this time (which sometimes can feel like hours to the person in need), I reached out to KMT for an update on the status and Eden answered my call and provided me a quick update and advised that Madeline was also experiencing her own device issues, which I have to add did not impede on her ability to support our request. I would like to praise your team members… View Article

Efficient, knowledgeable & timely. All you could want from an IT provider.

KMT are really quick to respond to all of our IT and Technology requests. Our IT Support team are really smart and get the issues sored ASAP-Really happy

Since we have come on board with KMT, we could not be happier, the service and the solutions are “flawless”.

Here at Central Bayside our team and the Board members are appreciative of all the hard work that KMT have done and are doing.   I can see the maturity of the business has grown since I have had my role on the board of CBCHS and the level of professionalism we have experienced along with the strategic advice has been great.  A big thank you to KMT for the amazing work we have done to date.  

After forwarding a security alert from DHHS, Josh was able to confirm they received the same alerts and comfort us on how it did not impact our business and to not be concerned. He left me feeling confident in our decision in choosing KMT as a supplier to manage our IT infrastructure and systems.

KMT have been of great assistance whenever facing IT issues, they are always swift & helpful and get our issues sorted ASAP. Highly recommend.

Stephens efforts last night and throughout our most recent project have just been amazing. It doesn’t feel like he is a KMT employee, it has felt like he has been a Spiire employee going into to bat for us and looking after our interests.  This is exactly why you guys are our partner, its people like him that just make the customer experience so good. He really deserves the employee of the month for this one, he has smashed it out of the park. This guy is really the guru and our entire team just love him.

Fantastic Support. Could not recommend KMT and their team highly enough

This is the team you want helping your business when it’s needed. I’ve been working with the team at KMT for over 2 years and am continually surprised at the lengths they will go to with helping ensure our business and team are operating as needed. Quick responses, easy communication formats and offensively knowledgeable. KMT aren’t just a basic IT solution team, they are a full scale offering for any scale we are trying to achieve

Very professional, prompt and helpful service, much appreciated. Thank you Natasha and Erika.

James was able to help me step by step in fixing my vpn and remote desktop 🙂

Excellent and responsive customer service – thoroughly detailed and was able to resolve the issues in a professional manner, with great follow up to ensure complete customer service. Really Professional. I am very happy with the KMT Team.

KMT are always quick to respond and sort through any IT issues we may have, particularly throughout lockdown when having to deal with multiple devices.

We have been with Scott and the KMT team for four years now and are delighted with the service. They really take ownership of our IT systems and work hard to ensure we run smoothly at all times. Would highly recommend.

Very happy with their amazing service. We have dealt with them for close to 7 years now. Quick response time and amazing friendly team. Will recommend them in a heart beat

Kaine Mathrick Tech lives up to its claim of The Human Face of Tech, they act and feel like our very own internal IT department. Our Account Manager provides quality strategic advice and innovative solutions that are delivered on time and within budget that make our business more secure and efficient. Our dedicated IT Support team are very knowledgeable and always fast to act on any IT support issues. They are not worried to jump into any IT challenge and work with you finding and executing a solution in record time. Not only that, they helped us future proof our business for the challenging climate we live in right now. Definitely recommend!

Scott and the KMT team are a great supplier to deal with. We were initially recommended KMT from another business colleague and have been very impressed. They are collaborative, adaptive to our requirements and forward thinking in an ever changing technology environment. Highly recommended.

Stephens efforts last night and throughout our most recent project have just been amazing. It doesn’t feel like he is a KMT employee, it has felt like he has been a Spiire employee going into to bat for us and looking after our interests.  This is exactly why you guys are our partner, its people like him that just make the customer experience so good. He really deserves the employee of the month for this one, he has smashed it out of the park. This guy is really the guru and our entire team just love him.

Been with these guys for some time now and could not recommend a more reputable, responsive and professional company. They truly care about their clients and have a do what ever it takes attitude.

Very pleased with the assistance we receive from the KMT team. Our company has been using KMT’s services for over 7 years. They provide us with IT support and advice, respond to problems quickly and efficiently.

Very professional outfit. Great response time and excellent logging systems that keep downtime to a minimum. Since crossing over to KMT we have had an exponential increase in uptime and productivity. Great consistent team members as well which is a testament to the culture.

Attentive and responsive to needs with friendly jargon free language.

We have been working with KMT for a number of years now and find them to be most responsive to our needs. They often assist with working with other ICT providers and have been eager to assist in IT architectural reviews. They not only provide assistance on a day to day basis, but have been instrumental in bring to our attention compliance and risk mitigation factors to ensure the safety of our data.

Kaine Mathrick Tech have taken our IT to the next level. They have experienced personnel at all levels and are very friendly. They always respond quickly and are efficient. It has always been a pleasure working with them

KMT staff are very knowledgeable and easy to work with.

The team at KMT are great, whenever issues arise, they are onto it and help you resolve the issue. The ability to prioritize issues by importance is a good tool, however could be improved by registering best contact person and dealing with person only when working to resolve the issue.

I have been surprised and delighted by the service provided by Natasha at KMT. She has been empathetic, responsive, timely and has gone over and above to assist me with my issue. It has been a long time since I have received personalised service like this from an IT company!

Professional and fast response.

Professional & Responsive.

KMT are very knowledgeable and always fast to act on any IT support issues. They are not worried to jump into any IT challenge and work with you finding and executing a solution in record time. Not only that, they helped us future proof our business for the challenging climate we live in right now. Definitely recommend!

Kaine Mathrick Tech is always up to date with what protection we need on our system and provide terrific advice on hardware needs. With the increase in cyber threats, it’s pleasing to know we are well protected. In our line of work IT support and security is critical. I highly recommend KMT.

KMT are great to deal with. We were initially recommended KMT from another business colleague and have been very impressed. They are collaborative, adaptive to our requirements and forward-thinking in an ever-changing technology environment. Highly recommended.