How to use the KMT service desk portal

Watch our video on how to lodge an IT Support Ticket

1. Go to our IT Support portal


You will then be emailed a 6 digit token.

On the login screen, enter your email address.


KMT IT Support Portal

2. To request support

Click on:  Create new ticket.

3.  Select Support Option

To enable your IT support team to be able to help you faster, select the most relevant option of why you require support and follow the steps to log a ticket.

4.  Relax

Sit back, relax and our friendly team will be in touch to assist.

High Priority Issues

For High Priority issues that require an urgent response, please call the KMT Service Desk +61 3 9257 0700.

High priority issues include outages to network, email or critical business applications, where the IT service is unavailable to all staff.

In the unlikely event that a High Priority issue has not been resolved satisfactorily, please contact:  [email protected].