How to use the KMT service desk portal
Watch our video on how to lodge an IT Support Ticket
1. Go to our IT Support portal
You will then be emailed a 6 digit token.
On the login screen, enter your email address.
2. To request support
Click on: Create new ticket.
3. Select Support Option
To enable your IT support team to be able to help you faster, select the most relevant option of why you require support and follow the steps to log a ticket.
Sit back, relax and our friendly team will be in touch to assist.
High Priority Issues
For High Priority issues that require an urgent response, please call the KMT Service Desk +61 3 9257 0700.
High priority issues include outages to network, email or critical business applications, where the IT service is unavailable to all staff.
In the unlikely event that a High Priority issue has not been resolved satisfactorily, please contact: [email protected]