SECURE MODERN WORKPLACE FOR TRANSPORT + LOGISTICS
Reliable, cost effective cyber first Managed IT Services Australia
We understand to maintain your competitive edge, you must efficiently plan operational processes, strategies and services to align to emerging consumer needs. Ensuring a consistent quality of services, enabling the efficient transport of goods by having optimal transit routes and networks, improving public safety and even making sure customers are supported quickly via engagement channels is what will ensure your transport and logistics future.
Transparency with vendors, clients and suppliers should be seamless and efficient. That’s why Managed IT Services have become a necessity for transport and logistics businesses, do you have the right technology that works every time.
Building the most secure modern workplaces with
'cyber-first' Managed IT Services
Transport and logistics business require the ability to schedule and monitor drivers and reliable and secure GPS tracking and cloud solutions are crucial for your day to day operations.
CYBER FIRST MANAGED SERVICES
IT Support that removes the noise
Help your team optimize productivity by solving recurring IT issues once and for all and resolving all other IT issues quickly. We will ensure your teams IT is always operating smoothly so you can focus on serving your customers, freeing up your team to focus on the big tasks.
End User IT Support
Our employees become your employees from day one. You will be assigned a dedicated IT help desk team to manage all end-user IT support requests, increasing productivity and efficiency and reducing downtime
- 24/7 computer IT monitoring
- technical support
- Planned Preventive Maintenance
- Respond to critical alerts outside of business hours
Learn more: Managed Services
Technology support for Project Sites
Some of our transport customers work around the clock. When technical issues arise, you just can’t wait. We offer flexible options for after hours support. You’ll always have direct and instant access to our frontline support desks in Australia – where you can set the urgency with which our teams respond to issues. We employ staff across a number of locations – including Brisbane, Melbourne and Hobart.
- Fast onboarding and offboarding of individuals
- Provision of hardware for individuals and sites
- Easy hardware procurement
Proactive monitoring & management
Our managed IT services manage your resources such as your devices, applications, storage systems, network, SaaS, centralized application delivery and more. Our services monitor and manage your IT infrastructure around the clock. We proactively manage systems, apply appropriate patches, and warn you of potential problems in advance.
- 24/7 IT monitoring of computers
- Managed anti-virus software
- Scheduled preventative maintenance
- Backup Monitoring and Management
- Microsoft Windows Patch management & reporting
Learn More: Managed IT Services
Protection from a cyber attack
Safeguard your business from a digital assault with incorporated digital insurance included with our Managed IT Services. Our Cyber first Managed Services offer different layers of insurance against cyber attacks with around the clock support.
Secure Workplace: Protect your end users
A KMT Secure Workplace ensures your end-users are protected and ensure they are not at risk from potential threats such as malware or Business Email Compromise. Our Cyber First workplace solutions will protect your devices and firewalls and more.
Secure Data Centres
Organizations have an obligation to their clients to safeguard their basic resources. Whether it is safeguarding the brand, intellectual capital customer data or giving controls to critical infrastructure, the means for incident detection and response to protecting organizational interests have three common elements: people, processes, and technology.
Our services to protect your data centre include:
Digital protection arrangements are intended to safeguard your business and guarantee network assurance. Network security guarantees your organization and information is shielded from cyber attacks, interruptions and different threats. This considers your hardware and transport software as well as processes or rules and setups connecting with network use, availability and generally threat protection.
We will ensure your network is secured in the following three levels:
- Cloud Services
Learn More: Network security
IT STRATEGY + CONSULTING
Ensure efficiencies + productivity with technology that works.
The efficiency issue is a minefield at a national and economic level, yet for single organizations it is a simpler recommendation.
For transport and logistics businesses, productivity growth is important because providing more deliveries and services to customers translates to higher profits. As productivity increases, businesses can turn resources into revenues, paying stakeholders and retaining cash flows for future growth and expansion.
The right Technology is at the core of productivity.To drive collaborative innovation, companies need to implement a robust strategy that enables the company to increase the speed of work. We can help.
Modern Workplace Experience
The working environment has developed and with it, employee expectations. This has constrained organizations to convey digital first and associated encounters to drive efficiency and retain talent. Our Hybrid Modern Workplace solutions ensure your technology will meet the needs of your business and will:
- Increase Productivity
- Improve Schedule
- Enhance Safety
Cloud Computing & efficient networks
Organisations are constantly tested with the task of developing and delivering innovation at rapid speed and cloud innovation is critical to empowering a modern hybrid workplace. Nowadays, organizations should have the option to store pertinent information and scale applications and offer data and large records from various locations as required.
Cloud computing has the potential to help organisations leverage modern technologies such as computer virtualisation and worldwide internet connectivity. Our cloud migration services will:
- Improve business continuity
- Reduce upfront costs on capital expenditure
- Reduce ongoing costs
- Efficient and productive remote and hybrid working
- Efficient running of apps
- Fast file uploads and data sharing
Our cloud and network solutions include:
VoIP & Unified Communications
We understand that achieving efficiencies with logistics means automating and refining process. Effective and seamless communication is critical and more jobs are added to the schedule and more team members join, a flexible and scalable communication system is required. Our communications solutions include:
Learn More: Communications Solutions
Protect your data & customer information
Could you have the option to recuperate important business and client data on the off chance that your frameworks, PCs, cell phones or capacity frameworks were lost, taken or harmed?
Presently like never before, it is crucial to have regular, tested, secure backups.
Streamlining your cloud services, internet and network security, we can provide you with an individual solution that will help you ensure your business is protected with a recovery solution.
Our backup and disaster recovery services include:
KM Tech offers IT Support & Cyber Security in our Secure Data Centre
Every second locked out of your business data has catastrophic ramifications. without your business data has cost implications. Having quality Backups is the difference between your business being down for hours, weeks or months. Protect your business from losing valuable time and money, a backup solution is essential. Our Modern Workplace solution includes secure and reliable data backup to protect your applications and systems.
Data Recovery as a Service (DRaaS)
A DRaaS solution will ensure that your business will access – not only its data – but also its servers, operating systems, applications, network configurations, and more in the event of an inhibiting event.
Quality IT Strategic Support to support your growth
Businesses and IT teams will need to standardise the way they embrace the challenges of rapid digital transformation. Embracing new challenges and opportunities such as hyper-automation, hybrid experiences, distributed environments and an explosion of data.
To achieve this, a quality IT partner is advisable and this is where we can help. Our services include:
Technology Strategy Services
Transform the way you work with IT Strategy that provides a roadmap on how you can ensure your technology works. Our Professional IT Services services and project management takes care of hardware procurement to a detailed IT strategy or a roll out of a new cloud platform, we will be here to support you in the process. We can help you manage:
- Installations and upgrades
- Infrastructure designs
- Networks and Cabling
- Technology Audits
- Office 365
- Office Moves
Learn More: Professional Services
Your personal Account Manager works closely with your business help you with strategic advice and will be your resource to discuss and manage your technology. They will meet with you regularly and assist with:
- Quarterly business reviews to establish a quality IT roadmap to guide your strategy and budgeting
- Infrastructure Audits with real insights into your infrastructure and ageing hardware
- Escalation point between projects and your IT support team if required
Customer Experience Team
We value people and customer experience over everything. We have a dedicated triage team that answers the phones, assesses your IT support query and forwards the request to allocate it to the right IT support technician. You can have peace of mind your technology issues will be dealt with by the right person the first time quickly.
AFS Logistics migrates to the cloud, implements cyber first managed services + saves over $75K annually
“KMT are proactive. They don’t wait until we raise issues or something breaks. They regularly monitor our licencing to advise us of any savings to be made, and were proactive in advising us of servers that we no longer required. Keeping on top of our licencing and upgrading our servers resulted in significant cost savings.” Andre Silva
More than just a Managed Services Provider
We know that choosing any business partner is more than just providing a solution and good service. Values such as community spirit, attention to modern issues such as diversity and inclusion and corporate compliance are all important to align.
Here is why we are Changing the Game of Managed Services:
We love to give back
We give money to a select range of not for profit organisations working towards change in areas such as food insecurity, health, digital inclusion and climate change.
Diversity & Inclusion
We live in a diverse world and the technology industry needs to embrace it. To change begins with us doing our part. We are committed to making diversity, equity and inclusion part of our culture.
In 2022 KMT will embark on our ISO27001. ISMS is a systematic approach to risk management, containing measures that address the three pillars of information security: people, processes and technology.
OUR TECHNOLOGY SOLUTIONS
Managed IT Services that make sense
Cyber First Workplace
Set up your business for success by enabling your people to work securely and productively from their homes, in offices or on site. Your workplace will be designed to meet your business requirements to enable seamless, productive work.
Managed IT Support
Our Cyber-First managed IT support plan scales with your business. Our predictable, comprehensive IT support plans will ensure your technology works, so you can focus on the business of transport and logistics.
Improve your cyber security posture with our cyber-first Managed IT Services. Defend your infrastructure, systems and operations to prevent, detect and respond to threats before they infiltrate.
We can help you grow your business with a tailored IT strategy. With a customised approach, we can help you get the most out of technology and IT and take your business to the next level.
Join these leading transport + logistics companies who enjoy the best productivity and employee experiences
See how these Transport + Logistics businesses have increased their productivity with Kaine Mathrick Tech.
Technology solutions for Transport + Logistics with Kaine Mathrick Tech
MANAGED IT SERVICE PROVIDER AUSTRALIA
Join our team of Transport + Logistics success stories
Technology serves as the cornerstone of modern transport and logistics companies, catalyzing transformative change. In a relentless pursuit of streamlining processes, enhancing efficiency, and securing and interconnecting global supply chains, the transport and logistics sector places profound reliance on cutting-edge technology.
At Kaine Mathrick Tech, we possess an intimate understanding of the challenges that confront your business. We tailor technology solutions to ensure your business remains productive and seamlessly connected around the clock.
We pledge prompt and professional IT support, rooted in our commitment to assimilate with your team, comprehending the full spectrum of challenges you encounter. With this understanding, we collaborate with you to forge strategies and infrastructures that stand the test of time.
Ready to uplevel your productivity with quality Transport + Logistics Technology Solutionst? Let's get started.
What our clients are saying
“The team at KMT are great, whenever issues arise, they are onto it and help you resolve the issue. The ability to prioritize issues by importance is a good tool, however could be improved by registering best contact person and dealing with person only when working to resolve the issue.”
“KMT are very knowledgeable and always fast to act on any IT support issues. They are not worried to jump into any IT challenge and work with you finding and executing a solution in record time. Not only that, they helped us future proof our business for the challenging climate we live in right now. Definitely recommend!”
“Excellent and responsive customer service – thoroughly detailed and was able to resolve the issues in a professional manner, with great follow up to ensure complete customer service. Really Professional. I am very happy with the KMT Team.“
Kaine Mathrick Tech Partners
We are proud to be trained and recognised in a number of accreditations and partner with the world’s leading technology companies.
The most secure & efficient workplace experiences are created with KMT.
Frequently asked questions about IT support for Transport + Logistics
Top 7 challenges transport + logistics companies face
In terms of IT support, there are a number of challenges that transport and logistics businesses face. These include:
- Cyber Security. Transportation companies are not strangers to hacking, either. And many cyber attacks come from within the organization.
- New digital requirements in regards to traditional logs and paperwork. New requirements on a government level are now putting pressure on transport companies that are not digitising their processes.
- Industry demand for Digital Transformation. Transportation management systems are such beneficial tools to implement into a transport business. Not only can a TMS present a number of tools that can replace old, outdated analog processes, but a TMS is also designed to be user-friendly across all departments– for drivers, administration, management, and everyone in between.
- Integrating the supply chain. transportation industry has had to examine trade flows and international politics, as well as ever-changing supply and demand, Integrating the supply chain isn’t just about following trade policies. Transportation companies must also take into consideration the different points within the supply chain to prevent data silos.
- Transforming core systems. This can be a challenge, as many transportation companies grow disparately and stakeholders may have difficulty understanding the business as a whole. Time must be taken to understand what core systems are in place before implementing new technology.
- The rise of automation. Automation and AI are going to be big components of the transportation company of the future. From order fulfillment to driver tracking to product monitoring, automation can be a huge benefit to any transport company. Consumers and clients are pushing for these modern transport techniques as well. However, it can be difficult to pinpoint exactly what area of the company needs automation the most.
- Changing Customer Expectations. Consumer desires change with evolving technology. Just as well, consumers are more informed about transportation and relevant technology than ever before, meaning larger expectations, especially when it comes to communication and transparency.
How can I protect my transport and logistics company from cyber security threats?
Without a quality cyber security program such as provided in our cyber-first Secure Modern Workplace solution, workers can accidentally create internal vulnerabilities that could lead to serious cyber attacks.
Similarly, without a decent cyber security policy in place, many employees may not understand their role and responsibility to prevent such attacks from happening. This is an age-old problem that the transport industry has dealt with for a long time.
Unfortunately, you cannot rely on antivirus software to keep your business protected from sophisticated cyber security threats. Only a well-rounded cyber security solution will ensure that your business remains protected. When something does go wrong, you want an immediate response and clear action plan to prevent issues in future.
How much does IT support for transport and logistics cost?
Our managed services are predicable monthly spend and based on how many users you have within your transport and logistics business. We believe that cyber security should be at the forefront of every businesses technology strategy, and as such we have included cyber protection in our packages as standard.
We begin with a full audit of your current systems and offer suggestions for improvement. Following this, we integrate with your team to keep you operating around the clock. Finally, we sit down with you to come up with strategies for future solutions. If you’re looking for an accurate quote, contact us today.
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