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Our clients are everything to us at KMT and we will always be driven by a desire to deliver the best IT Support to you. We are always listening to your feedback and working to improve our processes to best serve your needs. We want to take our service to the next level. We are currently working closely with industry-leading consultants to ensure our processes continue to deliver the level of service you expect from KMT. Some of the improvements we will be implementing during 2021 will include: Changing the way we triage and allocate all incoming service requests. This will ensure that your requests are consistently allocated to the Service Desk Resource best placed to resolve your issue as quickly as possible.... View Article
With more than 11 years of experience in Managed IT Services, strategy, and IT project managed and cyber security, over 40 in-house engineers, and high-profile Australian clients to boot, is it hardly surprising that Kaine Mathrick Tech is one of the managed IT services companies?
It is becoming very hard to ignore the frequency small and medium Australian businesses are being targeted with cyber-attacks, ACSC concluded that 62% of SMBs have reported that they experienced…
Snap lockdown in Melbourne increases our IT support tickets by 13%. Launch of our new TCO365 – Cloud Phone System. CSAT score a solid 94%.
Huge congratulations to Steve and James, our Employees of the year 2020. On Friday 11th December, everyone at Kaine Mathrick Tech came together to celebrate the year that was. For many, it was the first time they had seen their teammates in over 6 months due to the government
Kaine Mathrick Tech, an award-winning Managed IT Service and Cyber Security provider, today announced that it is Great Place to Work-Certified™
Managed IT and communications provider KMT has announced the launch of its new cloud-based unified communications solution, Telstra Calling for Microsoft Office or TCO365.
Phishing is a social engineering cyber attack, in which a target is contacted by an imposter, in an attempt to obtain sensitive information. Learn how to recognise and avoid a phishing scam.
Ransomware is a malware program that encrypts and locks the files on a victim’s computer. Learn how to best protect your business from an attack.
Cyber Security is the protection of your IT systems and is critical for small to medium businesses in this evolving cyber landscape.
Kaine Mathrick Tech continues to thrive in lockdown. September saw an increased MSP CSAT score, a new team member, and a croquembouche!
What a month for this Melbourne based Managed IT Service Provider. This IT Support Team update includes tickets, burgers and a brand launch!
Business continuity can be defined as an organization’s ability to maintain and ensure operations, processes, and core business functions are not severely impacted before, during, and after a disruption.
What a financial year! Join Melbourne based Managed Services Provider KMT, as we take you through a June summary on the IT support desk.
Is your business yet to implement any dark web monitoring strategy? Are you still not sure of what the dark web is all about? We will discuss this aspect of cybersecurity in detail and point you in the right direction on how to protect your business further.