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January saw two new team members, the launch of a new cloud telephony service and a decrease in ticket resolution time!

Published on: February 9th, 2021
Last edited: April 28th, 2021


Welcome to our first IT Service Desk update of 2021!

January was over with a blink of an eye!  And what a month it was.  With clients returning to onsite work and others making more permanent arrangements for staff working remotely, our team saw a 7% increase in tickets raised.  However, our teams were able to resolve the tickets 7.5% faster than we did in December.

IT Support Desk Statistics January

January has been an exciting time for the team at Kaine Mathrick Tech with many of our team being able to get back into the office and work together face to face after nearly a year at home.

In December we celebrated our 10 year anniversary and were able to get our team together for a long-overdue beer and Christmas Party.   We presented our team awards and the event was a welcome relief to most of our team who have worked from home all year.

We are humbled and proud that despite the year that was, we have managed to survive and thrive during COVID.  In fact, we employed two new IT Support Desk technicians and would like to welcome them to our team.  A warm welcome to Joshua Todd and Aleks Adamovic.

We launched our new cloud telephony service TCO365 which will provide our clients with an exceptionally powerful integrated communications system.

Finally, we made some tweaks to our CrewHu system and improved the way we accept client feedback.  We love our clients to tell us what they think and have now recently launched our new Client Review page on our website where you can leave your feedback and read what our other customers have to say about us!

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