July Edition I Keeping Connected During Lockdown

KMT Download Edition July - Keeping connected during lockdowns

Hi All,

Welcome back and thanks for reading our July edition of the KMT Download.

This year and last year have been particularly challenging for many and as we enter yet another Lockdown – 6.0 for those living in Victoria, the light at the end of the tunnel may seem further away.  This got me thinking…

Many of us, including myself, have found this lockdown the straw that broke the camel’s back, the one that has pushed even the most positive of us to the brink and back again.  So…. how, in these circumstances do we stay engaged, positive, and connected?

As a leader, I have had to dig a little deeper lately and really look around me to see what I can do to not only take care of myself, but also ensure I am supporting the well-being of my team, my family and my clients.  This lead me to a few conclusions.  Some I thought I might share with you over the next few months.

Take care of each other

During periods of uncertainty, the power of human connection cannot be discounted.  There are many ways that we can maintain that connection with others in the workplace, some of these we have implemented are:

  1. Online Games Nights
  2. Morning huddles to keep teams connected
  3. Sending care packs to staff and hosting an online catch-up (see below for a discount from our partner Grape Explorations)
  4. Managers checking in on a 1-1 level
  5. Providing an EAP service for confidential support

Use Technology to your advantage

There are many cloud-based solutions to enable your teams to adapt to a hybrid way of working.  Streamlining legacy systems, taking a cloud-based approach, modernising your workplace will keep your teams connected across any location.

Watch out for cyber attacks

Cybercriminals have taken advantage of this situation, leading to an increase in cyberattacks.  The switch to working from home exposed many businesses’ vulnerability, with employees less diligent about security protocols, whilst networks and personal devices are being used in ways they weren’t designed for.

Hybrid working brings a new set of challenges for businesses and security.  It is important to encourage safe, secure ways of working and ensure our networks and devices are secured whilst constantly moving around.

Make data-driven decisions

The decisions made by you as business leaders at this time are especially important as we continue to survive in a state of flux.  It is important that your decisions are properly informed and will steer your business in the right direction.  This can be done by forming a data-driven strategy that can help you prepare for future disruption and will remove any guesswork from your decision-making process.

Give back

Research has shown that giving and cooperating with others stimulates the reward areas of the brain, helping you to develop positive feelings.  Working with others can also give us a sense of purpose and feelings of self-worth.

As an organisation, KMT is currently investigating our own version of this and will be assessing and contacting a number of not-for-profit causes that we will assess to become our long-term social purpose partner.

We are already heavily involved in charitable giving.  We are looking for a long-term commitment and partnership to a charitable purpose that will be woven into the fabric of our culture.  We intend to make intentional decisions day to day that supports our social purpose and encode these purpose-driven practices into our processes so the company is aligned from the frontline to the C-Suite.

If you have any suggestions, or you are involved in a suitable cause, please submit your suggestion to [email protected] 

 

A slightly different update for you all to download this month!  But I would like to extend to all of you if you have any questions or would like to have a chat about anything related to the above, myself and the KMT team are here – dont be a stranger and stay safe!

 

If you have any questions, feel free to reach out to your Account Manager or me for a strategy session.

Much love,
Bradley Kaine
Managing Director – KMT

Staying connected during uncertain times

KMT Service Desk Stats July 2021

IT Support Desk Update

Each month we publish our KPI's which detail our previous months' performance.

These are just a few of the KPIs we use to monitor and evaluate our performance, so we can continually improve what we do.   We provide clients with detailed reporting to confirm that we are keeping our promises, exceeding expectations, and delivering an excellent service experience.

Ted Talk - Keeping Focused

Inside the mind of a master procrastinator | Tim Urban

Tim Urban knows that procrastination doesn’t make sense, but he’s never been able to shake his habit of waiting until the last minute to get things done. In this hilarious and insightful talk, Urban takes us on a journey through YouTube binges, Wikipedia rabbit holes and bouts of staring out the window — and encourages us to think harder about what we’re really procrastinating on, before we run out of time.

Top 16 reasons switching to a cloud-based phone system should be in your technology roadmap in 2021

For businesses to run effectively, reliable and seamless communication is vital.  With conventional PBX phone systems gradually taking a back seat, virtual phone systems or cloud phone systems are now gaining more popularity.   Also known as Voice over Internet Protocol (VoIP) or Internet Calling, a cloud-based phone system does not rely on legacy technology like on-premise hardware.   All you need is an internet connection.

KMT Download Cyber Security

Australian Businesses are being targeted by cyber attacks now more than ever in 2021

It is becoming very hard to ignore the frequency of small and medium Australian businesses being targeted with cyber-attacks,  ACSC concluded that 62% of SMBs have reported that they experienced a cyber attack in 2020.  In fact, cyber-attacks have doubled over the past 12 months.

We prepared an article outlining the Top 10 Cyber Statistics and Trends for 2021.

Realistically, it’s only a matter of time before your business becomes a target of a cyber attack (if it hasn’t experienced one already).

The good news is you can take action now!

Our Journey - Best Workplaces of 2021

Ranked 11th Best Workplace in Australia!

We are beyond thrilled to announce that Kaine Mathrick Tech has been recognised as Australia’s Best Workplace 2021 awarded by Great Place to Work.

This is a badge of honor that validates the employee experience we have created for our people and the great workplace culture we have built.  A Great Place to Work recognises businesses that are pushing the boundaries when it comes to workplace practices.

KMT believes if we create exceptional experiences for our team, our clients will create an exceptional experience for our clients.

Grape Explorations Melbourne

Our Staff Care Kits come from Grape Explorations!

Save 10% with our code KMT10!

We love supporting local and they certainly need every help they can get at the moment!

So our monthly spotlight goes to Grape Explorations Australia who normally provides “Relaxed, casual and sophisticated group wine region tours of The Mornington Peninsula, Yarra Valley and surrounds”

During lockdowns Michael and the crew are offering delivered wine and food care packs for our contacts for 10% off – use the code KMT10 on checkout!

Elevate and Celebrate Luncheon Series

Elevate & Celebrate Luncheon Series

Our new Elevate & Celebrate event series are a dynamic and productive series of networking events designed to help our clients network and grow their businesses through referrals and business opportunities.  We are hosting the first of these in June.  If you are interested in attending one of our events, please express your interest.

Reviews

Customer Feedback

Earn a $50 corporate gift voucher for every published detailed review

“Good feedback is good, bad feedback is good, but no feedback is bad”.  We provide several forums for you to tell us what you think!

How to Log a Ticket

Logging an IT support ticket with KMT is easy

Watch our video to see how easy it is to log an IT support ticket and keep track of the progress.

Careers & Culture

Keeping our teams #United with our monthly FOMO events

Our teams took to the race track in our latest monthly FOMO event.  The team had a fantastic night with a healthy level of competition.

Our workplace is more of a home away from home than an office.  We believe if we create a great culture focusing on internal service excellence, we will deliver exceptional service to our customers.

Summary
June Edition I KMT's IT Support Evolution Begins
Article Name
June Edition I KMT's IT Support Evolution Begins
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo

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Want to be part of the crowd?

Summary
June Edition I KMT's IT Support Evolution Begins
Article Name
June Edition I KMT's IT Support Evolution Begins
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo