May Edition I Awards, New Staff & Lockdown 4.0

KMT Download May 2021 Edition

Hi All,

Welcome to the May KMT-Download.

May was a great month with most of our team joining us back in the office.  We celebrated birthdays, had some great face-to-face meetings, and even welcomed some prospective clients onsite which generated a fantastic buzz and a renewed energy.    That was until… well… LOCKDOWN 4.0!

Luckily, we were in the privileged position to be able to easily pivot back to remote working for both our staff and our clients at a moment’s notice.

We won a few awards in May.  Ranking as a Top Managed IT Service Company 2021 by Tech Reviewer and Best Managed IT Service Company in Melbourne Australia 2021 by Global Brands.  You can check out our other awards here on our new awards page.

Our team expanded with our new starters:  Anna Gilbert, Mai Tran and Anthony Collins.  Welcome to the team!

There is still a large focus on Cyber Security as more cyber incidents continue to threaten Australian Businesses.  With over 64% of cyber attacks being directed at small and medium businesses and the average cost around $200K, businesses cannot continue to ignore the importance of implementing a Cyber Security Strategy.

For the third month in a row, we are running our cybersecurity webinar.  Our webinar series was developed to assist our clients and other Australian businesses understand how prevalent cyber attacks are and why dedicated cyber security protection is now not an option.  We will be running our third cyber security webinar on the 8th of June and it’s called “5 reasons businesses can no longer ignore a cyber security strategy in 2021″.   If you have not already, please register on our website.

Our Service Desk is making some changes and we will be taking things to the next level.  Expect a few changes with Madeleine McKenna advancing into a Customer Experience Manager role to purely focus on customer experience and developing programs and initiatives to ensure that we continue to #ChangeTheGame with our customer service.

We cant wait to see the outcomes of these initiatives and hope you all stay safe!

Much love,
Bradley Kaine
Managing Director – KMT

5 reasons businesses can no longer ignore a Cyber Security Strategy 2021

June Cyber Webinar - Register Now!

"5 top reasons businesses can no longer ignore a Cyber Security Strategy"

Webinar #3 in our cyber security webinar series will be held on the 8th of June 2021 at 12:00 noon, we are hosting a non-technical cyber seminar aimed at business leaders for SMBs in Australia.

Presented by Jay Ryerse (VP Connectwise and Scott Mathrick (Co-Founder KMT), we will be covering “5 top reasons Australian businesses can no longer ignore the need for a Cyber Security Strategy”

Cyber Security Webinar Series hosted by Scott Mathrick from KMT

April Cyber Webinar

"Cyber Secrets for SMBs in 2021"

"Cyber Secrets for SMBs in 2021"

Presented by Jay Ryerse – Vice President, Cybersecurity Initiatives, Connectwise.

Managed IT Support Desk CSAT and KPI scores for the month of May 2021

IT Support Desk Update

Each month we publish our KPI's which detail our previous months' performance.

These are just a few of the KPIs we use to monitor and evaluate our performance, so we can continually improve what we do.   We provide clients with detailed reporting to confirm that we are keeping our promises, exceeding expectations, and delivering an excellent service experience.

foamex

Client Case Study

Foamex meets growth plans in a tough market due to improvements in IT infrastructure

Foamex realised at a point that it had outgrown its IT infrastructure and support. As the company expanded with multiple sites and multi-state operations, it became obvious that the traditional method of IT support was not working again. The company was losing track of support requests and had several frustrated users. It was obvious that a bigger and better platform was needed.

Cancer Council Biggest Morning Tea 2021

Biggest Morning Tea - help us support the Cancer Council!

We reached our goal and raised over $1000 for the 2021 Cancer Council’s Biggest Morning tea.  We would like to thank our staff and sponsors for helping us reach our goal.

It is not too late to donate – click on the link below.

man operating computer - cyber security

Cyber Update

What is Ransomware and how to safeguard against it.

Ransomware, what is it really?  Ransomware has gained popularity due to a gradual but steady increase in attacks over recent years. In the first quarter of the 2020 financial year, there was a significant increase in incident reporting. This is a result of the working-from-home transition. The reason behind it was the lack of remote work cyber security practices and policies for employees by the organisations. Hence, cyber criminals have been using this opportunity to exploit vulnerabilities in small and medium businesses.

Reviews

Customer Feedback

We want to hear from you

“Good feedback is good, bad feedback is good, but no feedback is bad”.  We provide several forums for you to tell us what you think!

support

How to Log a Ticket

Logging an IT support ticket with KMT is easy

Watch our video to see how easy it is to log an IT support ticket and keep track of the progress.

Summary
May Edition I Awards, New Staff & Lockdown 4.0
Article Name
May Edition I Awards, New Staff & Lockdown 4.0
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo

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Summary
May Edition I Awards, New Staff & Lockdown 4.0
Article Name
May Edition I Awards, New Staff & Lockdown 4.0
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo