Reasons Internet-Failover Is A Must-Have For Modern Businesses
Internet failure can be very expensive in the grand scheme of things. According to a 2020 Statista report, 25% of business owners reported hourly losses of up to AUD$627,000 due to server downtime. That’s a lot of money considering that most businesses experience an average annual downtime of 800 hours.
How can you minimize this problem? First, you need to track the occurrence of this issue. Doing so can help you figure out the cause and see whether your recent solutions are working. You can also schedule preventive maintenance to ensure that every part of the network is working optimally.
In addition to these recommendations, you can invest in a failover internet connection. This will ensure that your business is always online, hence, reducing unnecessary losses. But what is failover and why is it a great solution?
What is internet failover?
Before going into details, it’d be prudent to first understand the meaning of the term ‘failover.’ It’s the process of automatically transferring control to a duplicate system when the primary system is faulty.
This duplicate system is an internet failover. It’s installed by businesses as a backup to the primary internet connection. In other words, it creates redundancy, which is crucial in protecting the business against vulnerabilities related to such internet failures. The failover connection remains in use until the primary connection is repaired.
Benefits of internet failover
So, why should your business invest in this failover connection? Here are some of the benefits to keep in mind;
1. Reduces losses
According to the Australian Bureau of Statistics (ABS), over 37% of businesses receive their orders online. As such, there is a good chance that some of your customers will also make their purchases over the web. That means you risk losing a potential customer every second you go offline.
Therefore, it’s important to make sure that your systems are always accessible, and that’s where internet failover comes in. The system automatically shifts to the alternative web connection within seconds, ensuring you don’t miss any orders.
2. Enhances customer experience
If your business requires a live connection with customers, then unplanned internet disconnection can hit you hard. Breaks in communication could reflect poor customer service, and that can cause your clients to change their minds. However, with a back internet connection, your contact centre will always be ready for any customer queries.
Product and service delivery will also be quick and seamless because clients can easily link up with your agents. Such customer experience is crucial to your brand’s reputation, especially in the current competitive market.
3. Improves productivity
It’s normal for your primary internet to be spotty once in a while. However, the effects of this slow connection can be detrimental to your business, especially if most operations are done online.
Investing in a failover internet connection can help reduce the impact on productivity. It minimises unnecessary interruptions and allows employees to complete their tasks on time. The smooth flow of operations eliminates any frustrations and gives your staff a favourable workspace to deliver high-quality work.
4. Provides room for proper repairs and maintenance
When you don’t have a backup, and your internet fails, you’ll be forced to horridly find solutions. Most people focus on getting back online rather than figuring out the root cause. As such, the problem is likely to reoccur, which may lead to more losses in the long run.
But when there is a failover connection in place, you’ll have the luxury of time. You can analyse the whole system to find out the main issue and work on it accordingly. While at it, you can also carry out maintenance and eliminate other features that may lead to future problems.
5. Offers data safety
Most companies use the cloud and other online features to store their corporate and customer data. As such, their internet options must be secure and seamless 24/7. This way, they can have uninterrupted access to their data and monitor its security. Therefore, investing in a backup internet connection ensures that the business is always online and reduces the risk of cyber threats.
Internet failover refers to the backup internet connection used by most businesses when their primary service isn’t working. Having this alternative connection minimises possible losses that would, otherwise, result from poor internet connectivity.
Likewise, it enhances the experience of your customers, which is crucial in retaining them. You also get enough time and space to repair your primary system and carry out the necessary maintenance procedures. Uninterrupted working hours mean higher productivity and improved quality of the products.
You can contact us for internet-failover solutions for your modern business.
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- “Understanding Outsourcing”, Source: https://www.investopedia.com/terms/o/outsourcing.asp#:~:text=When%20a%20company%20uses%20outsourcing,the%20work%20for%20less%20money.
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