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Level 2 Service Desk Technician

March 29, 2021 11:38 am Published by

The purpose of this role is to provide a high standard of remote, telephone and email support to our customers, by providing service excellence in every engagement and acting as the escalation point for the level 1 support team.

Service Desk Technician – Level 1

March 26, 2021 10:36 am Published by

The purpose of Level 1 Service Desk Technician is to provide a high standard of remote, telephone and email support to customers, by providing service excellence in every engagement and resolving IT infrastructure related tickets in line with internal processes and service level agreements.