The purpose of this role is to provide a high standard of remote, telephone and email support to our customers, by providing service excellence in every engagement and acting as the escalation point for the level 1 support team.
The purpose of Level 1 Service Desk Technician is to provide a high standard of remote, telephone and email support to customers, by providing service excellence in every engagement and resolving IT infrastructure related tickets in line with internal processes and service level agreements.
Customer Service is EVERYTHING to KMT and customer service needs to be everything to you.
