Customer Service Officer

Customer Service is EVERYTHING to KMT and customer service needs to be everything to you. We need someone with warmth, character, a smile in their voice and the desire to bring their A game to each and every interaction with our clients and our team.  We are looking for someone who is prepared to go above and beyond.

• Answering phone calls with warmth and professionalism
• Lodging service desk requests with appropriate prioritisation
• Assisting team leader with day-to-day operations on the service desk
• Assisting team leader with the dispatch of service tickets – triage requests
• Arranging client site visits and managing the calendar
• Overseeing procurement requests through to deployment
• Assisting the service desk with follow up calls and email communication to clients
• Oversee and maintain the Support Mailbox
• Receipt and dispatch of client orders in our warehouse