FREE Cyber Security Webinar: Tuesday 20 April 12:00 – 1:00PM: Cyber Security Secrets for SMB's in 2021. Register Now

March Edition I Meshing Cyber

Published on: March 31st, 2021
Last edited: April 1st, 2021

IT Support desk KPIs, Melbourne MSP

Hi All,

Welcome to the KMT-Download.

March was a busy month for the team at KMT and it is shaping up to be an exciting year for us. With COVID still affecting Melbourne businesses, we continue to assist our clients to shift their technology to support the changing requirements of their business operations and improving their cyber security posture.

Our team is continuing to grow with a couple of new starters and 5 job vacancies as we head into April.  We are customer-obsessed and put people and relationships at the core of everything we do.  Part of how we deliver on this is dedicated support teams who work with a small number of clients.  Our client base is growing, hence our support teams are also growing, ensuring fast ticket resolution times and exceptional customer service.

Our cyber focus is stronger than ever.  Due to the pandemic, we have seen an accelerated trend wherein most business assets and devices are now located outside traditional physical and logical security parameters.  It is our goal that all end-users can securely access and use any digital business asset regardless of the location. To help our clients and the market understand why cyber security is so important, we ran our first cyber security webinar in March which was an amazing success with over 100 Melbourne businesses in attendance.  Our next Cyber Secrets for SMBs webinar is 20th April and our very own Scott Mathrick will be on the panel, please register on our website if you are interested.

On a personal level, March was an exciting month for me as I celebrated my wedding!  We hope you read on, and we wish you all a wonderful Easter break and look forward to catching up with you soon.

Much love,
Bradley Kaine
Managing Director – KMT

April Cyber Webinar - Register Now!

"Cyber Secrets for SMBs in 2021"

Held on the 20th of April 2021 at 12:00 noon, we are hosting a non-technical cyber seminar aimed at business leaders for SMBs in Australia.

Presented by Jay Ryerse (VP Connectwise, Scott Mathrick (Co-Founder KMT), Adam Hines (Director, Aeither Insurance) and Dudley Kneller (Partner, Gadens).

March Cyber Webinar

"5 things every business owner should know to protect your business from an attack in 2021"

Presented by Jay Ryerse – Vice President, Cybersecurity Initiatives, Connectwise.

Cyber security

The health sector remains the biggest reporter of cyber breaches

As the health sector becomes increasingly digitised, cybersecurity incidents are becoming more common.

Australian businesses are increasingly under attack and over 43% of cyber attacks are aimed at SMBs, yet only 14% are actually prepared.  We can help!

IT Support desk KPI monthly statistics

Support Desk Stats

Each month we publish our KPI's which detail our previous months' performance.

These are just a few of the KPIs we use to monitor and evaluate our performance, so we can continually improve what we do.

support

How to Log a Ticket

Logging an IT support ticket with KMT is easy

Watch our video to see how easy it is to log an IT support ticket and keep track of the progress.

New Starters

In March we welcomed Dinithra Fernando as a Senior Service Desk Tech, Rhys Fallon in Team Bravo and Eden Cullen as our new Customer Service Officer.  Meet them and the other members of our team.

Smith family

Supporting our Community

Sponsoring Disadvantaged Australian Children

In March, we continued to increase our community activity by partnering with the Smith Family and sponsoring Australian children in need.

Reviews

Customer Feedback

We want to hear from you

“Good feedback is good, bad feedback is good, but no feedback is bad”.  We provide several forums for you to tell us what you think!

Summary
March Edition I Meshing Cyber
Article Name
March Edition I Meshing Cyber
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo

Need more?

Our Cyber Security Managed Services will protect your business from a cyber attack affordably

Cyber threats are now the new norm across private and public sectors and continue to grow in 2021. Australians lost more than $634 million to scams in 2019 alone. Estimates indicate the annual cost to be as high as $29 billion.

Top 10 must know cyber security statistics and trends for 2021 for Australian SMBs
Cyber threats are now the new norm across private and public sectors and continue to grow in 2021. Australians lost more than $634 million to scams in 2019 alone. Estimates indicate the annual cost to be as high as $29 billion.
Technical Resources & eBooks

Here are some of the technical resources we have collected we thought you may find interesting:   2021-gartner-top-strategic-technology-trends-ebook

Technical Resources
Here are some of the technical resources we have collected we thought you may find interesting:   2021-gartner-top-strategic-technology-trends-ebook
Tech team

Understand the top 6 most common problems solved by Managed IT Service Provider (MSP)

How an MSP can help your SMB drive innovation & save money
Understand the top 6 most common problems solved by Managed IT Service Provider (MSP)

Want to be part of the crowd?

Summary
March Edition I Meshing Cyber
Article Name
March Edition I Meshing Cyber
Description
KMT monthly newsletter developed for all Australian businesses interested in a non-technical update on what is happening with technology that enables business growth and innovation. We call it the KMT-Download
Author
Publisher Name
Kaine Mathrick Tech
Publisher Logo
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