IT SUPPORT IN MELBOURNE
IT Support that will remove the noise around your information technology
Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results. Whether you are looking for all-inclusive or outsourced IT support, we provide the ideal blend of personalised service, fast response times, combined with the capacity and ability to meet the increasing demands of your business.
Benefit from flexible managed IT support packages that include fixed price business hours support, onsite support, antivirus and email management, website monitoring, virtual host management and Office365 support and administration. From prompt troubleshooting to complex problem diagnosis and resolution, we provide managed IT support services and take complete responsibility for your technology environment.
IT Support Services that take care of all of your Information Technology
Our comprehensive range of services will take care of your IT infrastructure and end-users. From day-to-day onsite and offsite IT support, we can take care of your digital transformation and protecting your business data with our cyber security solutions.
IT Support Services
IT support that grows with you
We will partner with you, providing a service tailored to your needs that can grow as you grow. We can manage your complete IT environment and support your users both remotely and onsite, so you can focus on running your business.
IT Managed Services
Free up your IT resources
Managed IT Security
Protect your business data
Cyber attackers are more sophisticated than ever. Standard Antivirus software is no longer adequate to keep your business safe from cyber threats. Our comprehensive cyber packages are affordable and will protect your business.
IT Strategy & Project Delivery
Planning your future growth
Reduce your risk and maximise your technology spend. Go beyond a basic IT audit and receive an in-depth best practice review so you can choose the right technology to help you achieve your strategic objectives.
Best MSPs in Melbourne ranked by Channel Futures MSP 501 2021
Ranked Best Melbourne MSPs in Channel Futures MSP501.
The technology Industries most prestigious list of global IT Managed Service Providers
Full transparency over your IT infrastrucutre & end users
Quarterly Business Reviews
Proactively future proofing your technology
We conduct Quarterly Business Reviews (QBR) providing our clients with a high level roadmap and plan to ensure their technology facilitates their business growth. We will ensure your technology is strategically aligned with your future goals.
Achieve your targets with a dedicated team of experts
Working closely with your business and your dedicated service desk team, your Account Manager will meet with you regularly to provide you with a strategic roadmap to ensure you get the most from your technology.
Dedicated IT Support Team
Our team of experts will become part of your team
Every client is paired with a dedicated service desk, Account Manager and Customer Experience manager meaning your team will receive the same consistent great end user support service from a team of experts who really get to know your business.
Technical & Security Audits
Uncover vulnerabilities & understand your infrastructure
We explore all areas of your business from an IT perspective provide you with the required insight into your current infrastructure. We also provide high-level recommendations and information you need to make an informed decision.
Visually monitor your IT Investment
Our dashboards provide real-time clarity to see how we are performing, common IT issues your team are experiencing, IT support ticket statistics and how your IT is performing.
Minimise your chance of downtime
Your IT support team will provide automated tasks to minimise incidents of downtime due to ageing infrastructure. We will keep your IT environment running smoothly whilst increasing its useful life.
One touch for IT issues
Faster resolution of your IT issues
Our IT support experts will look after all of your IT issues even if the technology has not been supplied by us, meaning you only deal with one point of contact for all IT issues.
Affordable security for any sized business
Antivirus no longer is an adequate solution to protect your business. Our Managed Security solution utilises a multi-layer approach to securing your network and data from a cyber breach.
Hybrid Modern Workplace
Take your business to the next level with our cloud based solutions
Maximize your technology by getting the right tools for your business. We have extensive experience migrating businesses to the cloud, improving their network connectivity and offering new opportunities for business collaboration and growth.
Everything you need to know about Managed Service Providers
The secret to achieving operational efficiencies and exceptional employee experiences lies with hiring a quality Managed IT Service provider.
Who we have helped with Business IT Support
Read more about what our clients have to say about working with us
Kaine Mathrick Tech Partners
We are proud to be trained and recognised in a number of accreditations and partner with the world’s leading technology companies.
The most secure & efficient workplace experiences are created with KMT.
Fast response, happier employees
Our all-inclusive managed IT support services maintain and manage your IT infrastructure and support your staff from day to day advice and troubleshooting to complex issue resolution.
Smarter IT Support
KMT's online Customer Portal allows your team to lodge and manage their own IT issues freeing up your resources to focus on more important things, like strategy.
Dashboards to virtually monitor your IT investment
We love dashboards. So often, we hear from clients about how frustrated they were not knowing what their old MSP doing, no visibility over support tickets and how their IT was performing. Our dashboards solve this problem and provide a real time view of how your IT is performing.
The benefits of choosing Kaine Mathrick Tech
We fix problems others can't
In many instances, our clients move to KMT as they have had ongoing issues. During our extensive onboarding process, KMT resolves the problems and provides technology that works.
We begin with an initial audit of your IT infrastructure and make recommendations for improvements to gain efficiencies and cost savings.
100% Australian owned and operated
In a time when it is common to shift IT support teams offshore, we are investing in local talent and continuing to expand our teams as our business grows.
We will provide ongoing proactive monitoring and support so you get the most from your technology.
People and relationships first
In simple terms, our people are your people. We integrate into your business and become your trusted IT strategic adviser and IT support team.
We solve problems not tickets
In fact, we are so serious about our service, we made ‘accountable’ one of our values. We love to go above and beyond to help you.
Everything your business needs to operate efficiently
Get the most out of your Office365 subscription. As a Microsoft Gold partner our services can assist you through the entire migration to the cloud. from an initial assessment, migration and implementation to ongoing support, we provide expert advice tailored to your needs.
Remote Monitoring & Management
Our Remote monitoring and management efficiently secures, maintains and improves your IT systems. Providing proactive patch management, managed antivirus, web protection, data breach risk intelligence and back up and recovery.
Manage your employee’s internet access on and off your networks and enforce internet acceptable usage policy to secure your internet traffic. Improve productivity, prevent downloading of viruses, measure computer activity, optimise network performance and comply with regulations.
All technology environments experience unforeseen issues that will impact your business in the form of an outage or service is affected to your end users. Your dedicated IT support team and technical engineers will provide remote or onsite support if required.
Back up & Continuity
Our back-up and business continuity services are tailored to suit your businesses needs. Disasters can occur for many reasons, from scenarios such as fires, cyber attacks or most recently COVID-19. We can help you protect you from downtime and data loss. And more detailed Incident Response Plans are available, too.
Business continuity is paramount for every business. We are obsessive about backups. Our managed backup solution is a backup and recovery platform focused on ensuring your data is not only backed up, but you have the ability to rapidly recover and get back to business.
Business Phone Systems
Our cloud solutions offer all the functionality of traditional telephony with greater flexibility and lower costs. Whatever your requirements, our phone systems are designed to provide mobility, unified communications and can easily scale as your business grows.
Cloud & Modern Data Centre
Remaining competitive in today’s market requires high availability, robust BCP and DR frameworks in place for those unlikely occurrences. Transform the way you manage your IT infrastructure and applications with cloud from KMT. Ensure your journey to the cloud is successful, cost effective and secure.
Remote Working Solutions
Remote Working & Virtual Desktop solutions that enable teams to work from anywhere at any time on any device – securely. Cloud computing and digital transformation are on the rise enabling workplaces to become more flexible and allowing teams to work remotely.
Our Managed Cyber Security Service is unique to the Australian Market. The risk of a cyber attack is now a ‘when’ not an ‘if’, businesses now more than ever need a comprehensive cyber security solution to keep them safe.
Dedicated Help Desk
Our unique Melbourne-based service desk is different from the rest. We operate in small teams with Level 1, 2 and 3 engineers. Each team will manage a small number of clients providing familiar, personalised service backed by the full expertise of our wider team.
“Our support desk team have become an extension of our business, if something needs fixing KMT are there until its done. KMT’s easy to understand pricing model and breadth of services gave us the confidence we were choosing the right partner to enable our growth.”
Your questions answered
Where is your IT support desk located?
What other costs may arise other than the monthly Managed IT Support fees?
There are no hidden costs. Our Managed IT Support model is charged per user on a monthly basis which ensures there are no other costs. If a client requires some additional work undertaken for perhaps infrastructure, cloud migrations, new hardware for instance; all projects will be fully scoped and quoted prior to any works being undertaken with approval by the client.
Does KMT help us with our IT Strategy and Direction?
Yes, KMT pride itself on building true partnerships, we support our clients in all matters of technology. As our client, you will have access to our senior Solutions Architects and Directors to discuss your technology. A more formal annual review is recommended with our Best Practice Reviews which will result in a technology roadmap complete with timings and budget tailored to your business needs.
What happens if I need IT support out of your Service Desk hours?
As your Managed IT Support provider, we become your IT department. If you are to experience an emergency outside of the normal IT Support desk hours, you will have an option to escalate your issue via your Account & Service Desk Manager. We will assess the business impact severity of the issue and resolve as soon as possible.
Will we deal with the same IT Support personnel?
Our IT Support Desk teams are structured in small teams with a Senior Technician as their team leader. Each team is dedicated to a small number of clients who they work with for the duration of the relationship. This means they develop an intimate knowledge of your business and systems. We pride ourselves on our exceptional customer service.