MANAGED IT SUPPORT SERVICES

Managed IT Support Services that will take your business to where it needs to be

Kaine Mathrick Tech provides a full range of Managed IT Services, Cyber Security and strategic support for small and medium-sized businesses across Australia.

Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results. Whether you are looking for all-inclusive or outsourced IT support, we provide the ideal blend of personalised service, fast response times, combined with the capacity and ability to meet the increasing demands of your business.

Benefit from flexible managed IT support packages that includes fixed price business hours support, onsite support, antivirus and email management, website monitoring, virtual host management and Office365 support and administration. From prompt troubleshooting to complex problem diagnosis and resolution, we provide managed IT support services and take complete responsibility for your technology environment.

Managed IT Support

IT support that grows with you

A managed IT support plan is essential for any business competing in today’s market. We will partner with you, providing a service tailored to your needs that can grow as you grow. We can manage your complete IT environment and support your users both remotely and onsite, so you can focus on running your business.

Complimentary IT Support

Freeing up your IT resources

Our complimentary IT support services suit businesses with stretched IT resources or if you are an IT manager in need of support or advice. Our IT support services can help enhance your capabilities adding technical expertise where and when you need it.

Managed IT Security

Protect your business data

Standard Antivirus software is no longer adequate to keep your business safe from cyber threats. Protect your business with managed cyber security services.

IT Strategy & Project Delivery

Planning your future growth

Reduce your risk and maximise your technology spend. Go beyond a basic IT audit and receive an in-depth best practice review so you can choose the right technology to help you achieve your strategic objectives.

We manage your IT so you can run your business

Full transparency over your technology

Quarterly Business Reviews

Proactively future proofing your technology

We conduct Quarterly Business Reviews (QBR) providing our clients with a high level roadmap and plan to ensure their technology facilitates their business growth. We will ensure your technology is strategically aligned with your future goals.

Account management

Achieve your targets with a dedicated team of experts

Working closely with your business and your dedicated service desk team, your Account Manager will meet with you regularly to provide you with a strategic roadmap to ensure you get the most from your technology.

Dedicated IT Support Team

Our team of experts will become part of your team

Every client is paired with a dedicated support team, Account Manager and Customer Experience manager meaning your team will receive the same consistent great end user support service from a team of experts who really get to know your business.

Technical & Security Audits

Uncover vulnerabilities & understand your infrastructure

We explore all areas of your business from an IT perspective provide you with the required insight into your current infrastructure. We also provide high-level recommendations and information you need to make an informed decision.

Dashboards

Visually monitor your IT Investment

Our dashboards provide real-time clarity to see how we are performing, common IT issues your team are experiencing, IT support ticket statistics and how your IT is performing.

Proactive maintenance

Minimise your chance of downtime

Your IT support team will provide automated tasks to minimise incidents of downtime due to ageing infrastructure. We will keep your IT environment running smoothly whilst increasing its useful life.

One touch for IT issues

Faster resolution of your IT issues

Our IT support experts will look after all of your IT issues even if the technology has not been supplied by us, meaning you only deal with one point of contact for all IT issues.

Managed Security

Affordable security for any sized business

Antivirus no longer is an adequate solution to protect your business. Our Managed Security solution utilises a multi-layer approach to securing your network and data from a cyber breach.

Project Services

Take your business to the next level with our cloud based solutions

Maximise your technology by getting the right tools for your business. We have extensive experience migrating businesses to the cloud, improving their network connectivity and offering new opportunities for business collaboration and growth.

The benefits of choosing Kaine Mathrick Tech

Cyber first approach
We fix problems others can't

In many instances, our clients move to KMT as they have had ongoing issues. During our extensive onboarding process, KMT resolves the problems and provides technology that works.

Dedicated support
Personalised service

We begin with an initial audit of your IT infrastructure and make recommendations for improvements to gain efficiencies and cost savings.

Australian owned
100% Australian owned and operated

In a time when it is common to shift IT support teams offshore, we are investing in local talent and continuing to expand our teams as our business grows.

Partnership
Working together

We will provide ongoing proactive monitoring and support so you get the most from your technology.

People and Relationships First KMT icon
People and relationships first

In simple terms, our people are your people. We integrate into your business and become your trusted IT strategic adviser and IT support team.

Human technology
We solve problems not tickets

In fact, we are so serious about our service, we made ‘accountable’ one of our values. We love to go above and beyond to help you.

Fast response, happier employees

Our all-inclusive managed IT support services maintain and manage your IT infrastructure and support your staff from day to day advice and troubleshooting to complex issue resolution.

woman reviewing open service desk tickets
Portal

Smarter IT Support

KMT's online Customer Portal allows your team to lodge and manage their own IT issues freeing up your resources to focus on more important things, like strategy.

Dashboards to virtually monitor your IT investment

We love dashboards. So often, we hear from clients about how frustrated they were not knowing what their old MSP doing, no visibility over support tickets and how their IT was performing. Our dashboards solve this problem and provide a real time view of how your IT is performing.

Dashboard

Everything your business needs to operate efficiently

Office 365

Get the most out of your Office365 subscription. As a Microsoft Gold partner our services can assist you through the entire migration to the cloud. from an initial assessment, migration and implementation to ongoing support, we provide expert advice tailored to your needs.

Remote Monitoring & management

Our Remote monitoring and management efficiently secures, maintains and improves your IT systems. Providing proactive patch management, managed antivirus, web protection, data breach risk intelligence and back up and recovery.

Web Filtering

Manage your employees internet access on and off your networks and enforce internet acceptable usage policy to secure your internet traffic. Improve productivity, prevent downloading of viruses, measure computer activity, optimise network performance and comply with regulations.

Incident Management

All technology environments experience unforeseen issues that will impact your business in the form of an outage or service is affected to your end users. Your dedicated IT support team and technical engineers will provide remote or onsite support if required.

Back up & Continuity

Our back-up and business continuity services are tailored to suit your businesses needs. Disasters can occur for many reasons, from scenarios such as fires, cyber attacks or most recently COVID-19. We can help you protect you from downtime and data loss. And more detailed Incident Response Plans are available, too.

Obsessive Backups

Business continuity is paramount for every business. We are obsessive about backups. Our managed backup solution is a backup and recovery platform focused on ensuring your data is not only backed up, but you have the ability to rapidly recover and get back to business.

Business Phone Systems

Our cloud solutions offer all the functionality of traditional telephony with greater flexibility and lower costs. Whatever your requirements, our phone systems are designed to provide mobility, unified communications and can easily scale as your business grows.

Modern workplace

Increase productivity securely. Work anywhere, collaborate, create efficiencies cost effectively. Our team are experienced in planning, design and implementation of a virtual environment and offer a wide range of virtualisation services, including server and desktop.

Cloud and modern data centre

Remaining competitive in today’s market requires high availability, robust BCP and DR frameworks in place for those unlikely occurrences. Transform the way you manage your IT infrastructure and applications with cloud from KMT. Ensure your journey to the cloud is successful, cost effective and secure.

Cyber Security

Our Managed Cyber Security Service is unique to the Australian Market. The risk of a cyber attack is now a ‘when’ not an ‘if’, businesses now more than ever need a comprehensive cyber security solution to keep them safe.

Central Bayside Community Health Client Stories

“Our support desk team have become an extension of our business, if something needs fixing KMT are there until its done. KMT’s easy to understand pricing model and breadth of services gave us the confidence we were choosing the right partner to enable our growth.”

central bayside health

We partner with the best Managed IT Service vendors

We ensure you receive trusted and impartial technology advice and take care to only partner with the best.
VMWare
Telstra partner
Sentinel One
Microsoft partner
Continuum
Fortinet partner
HP Enterprise
HP Partner
Lenovo partner
Office 365 partner
Backupradar
BrightGauge

Your questions answered

Where is your IT support desk located?

Our managed IT Support teams are located in Australia. We do not offshore our IT Support team, your dedicated IT Support team is based locally in Port Melbourne, in fact, we encourage you to visit our offices and meet your team.

What other costs may arise other than the monthly Managed IT Support fees?

There are no hidden costs. Our Managed IT Support model is charged per user on a monthly basis which ensures there are no other costs. If a client requires some additional work undertaken for perhaps infrastructure, cloud migrations, new hardware for instance; all projects will be fully scoped and quoted prior to any works being undertaken with approval by the client.

Does KMT help us with our IT Strategy and Direction?

Yes, KMT pride itself on building true partnerships, we support our clients in all matters of technology. As our client, you will have access to our senior Solutions Architects and Directors to discuss your technology. A more formal annual review is recommended with our Best Practice Reviews which will result in a technology roadmap complete with timings and budget tailored to your business needs.

What happens if I need IT support out of your Service Desk hours?

As your Managed IT Support provider, we become your IT department. If you are to experience an emergency outside of the normal IT Support desk hours, you will have an option to escalate your issue via your Account & Service Desk Manager. We will assess the business impact severity of the issue and resolve as soon as possible.

Will we deal with the same IT Support personnel?

Our IT Support Desk teams are structured in small teams with a Senior Technician as their team leader. Each team is dedicated to a small number of clients who they work with for the duration of the relationship. This means they develop an intimate knowledge of your business and systems. We pride ourselves on our exceptional customer service.

Let this be the beginning of a beautiful partnership

We have developed quite the reputation for fixing issues others can’t. Let us deep dive into your IT systems, understand your goals, identify any risks and provide you with a plan to move forward.

More information on Managed IT

Our IT Service Desk is Changing the Game

Our clients are everything to us at KMT and we will always be driven by a desire to deliver the best IT Support to you.  We are always listening to your feedback and working to improve our processes to best serve your needs. We want to take our service to the next level.  We are currently working closely with industry-leading consultants to ensure our processes continue to deliver the level of service you expect from KMT. Some of the improvements we will be implementing during 2021 will include: Changing the way we triage and allocate all incoming service requests.  This will ensure that your requests are consistently allocated to the Service Desk Resource best placed to resolve your issue as quickly as possible.... View Article

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May Edition I Awards, New Staff & Lockdown 4.0

May was a busy month for the team at KMT as we continue to work with our clients to shift their technology to support their changing business requirements.

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Kaine Mathrick Tech One of the Top Managed IT Services Providers in 2021

With more than 11 years of experience in Managed IT Services, strategy, and IT project managed and cyber security, over 40 in-house engineers, and high-profile Australian clients to boot, is it hardly surprising that Kaine Mathrick Tech is one of the managed IT services companies?