IT SUPPORT IN MELBOURNE

IT Support that will remove the noise around your information technology

Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategy for small and medium-sized businesses across Australia.

Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results. Whether you are looking for all-inclusive or outsourced IT support, we provide the ideal blend of personalised service, fast response times, combined with the capacity and ability to meet the increasing demands of your business.

Benefit from flexible managed IT packages that include fixed price business hours support, onsite support, antivirus and email management, website monitoring, virtual host management and Office365 support and administration. From prompt troubleshooting to complex problem diagnosis and resolution, we provide managed IT services and take complete responsibility for your technology environment.

IT Support Services that take care of all of your Information Technology

Our comprehensive range of services will take care of your IT infrastructure and end-users. From day-to-day onsite and offsite technical support, we can take care of your digital transformation and protecting your business data with our cyber security solutions.

Service Desk Team

Our managed service includes an experienced and dedicated service desk team to resolve all of your IT issues.  We manage your IT environment and support your users both remotely and onsite, so you can focus on running your business.

Managed IT Support

Our complimentary information technology services suit businesses with stretched IT resources or if you are an IT manager in need of support or advice. Our IT support teams can help enhance your capabilities by adding technical expertise where and when you need it.

Managed Cyber Security

Antivirus is no longer enough to prevent a cyber attack.  Improve your cyber security posture with our cyber security solutions.  We will safeguard your business and customer data and provide a range of solutions tailored to your requirements.

Strategic Procurement

We will assist you to procure software, hardware and infrastructure via our extensive partner network.  We offer bulk purchase options to ensure the availability of items and cost savings where we can.

Managed cloud solutions

Cloud computing and digital transformation are on the rise to enable workplaces to enable hybrid working conditions.  Our remote working and desktop solutions will enable your teams to work anywhere, at any time, on any device – securely.

IT Professional Services

Whether you require an IT strategy, rolling out new technology, migrate to a cloud solution or simply procuring the latest in hardware or technology, we are here to support you through the process with our certified and experienced professional services team.

Best MSPs in Melbourne ranked by Channel Futures MSP 501 2021

Ranked Best Melbourne MSPs in Channel Futures MSP501.
The technology Industries most prestigious list of global IT Managed Service Providers

Full transparency over your IT infrastrucutre & end users

Quarterly Business Reviews

Proactively future proofing your technology

We conduct Quarterly Business Reviews (QBR) providing our clients with a high level roadmap and plan to ensure their technology facilitates their business growth. We will ensure your technology is strategically aligned with your future goals.

Account management

Achieve your targets with a dedicated team of experts

Working closely with your business and your dedicated service desk team, your Account Manager will meet with you regularly to provide you with a strategic roadmap to ensure you get the most from your technology.

Dedicated Service Desk Team

Our team of experts will become part of your team

Every client is paired with a dedicated service desk, Account Manager and Customer Experience manager meaning your team will receive the same consistent great end user support service from a team of experts who really get to know your business.

Technical & Security Audits

Uncover vulnerabilities & understand your infrastructure

We explore all areas of your business from an IT perspective provide you with the required insight into your current infrastructure. We also provide high-level recommendations and information you need to make an informed decision.

Dashboards

Visually monitor your IT Investment

Our dashboards provide real-time clarity to see how we are performing, common IT issues your team are experiencing, IT support ticket statistics and how your IT is performing.

Proactive maintenance

Minimise your chance of downtime

Our comprehensive managed service provides automated updates and patches to minimise incidents of downtime due to ageing infrastructure. We will keep your IT environment running smoothly whilst increasing its useful life.

One touch for IT issues

Faster resolution of your IT issues

Our service desk will look after all of your IT issues even if the technology has not been supplied by us, meaning you only deal with one point of contact for all IT issues.

Managed Security

Affordable security for any sized business

Antivirus no longer is an adequate solution to protect your business. Our Managed Security solution utilises a multi-layer approach to securing your network and data from a cyber breach.

Hybrid Modern Workplace

Take your business to the next level with our cloud based solutions

Maximize your technology by getting the right tools for your business. We have extensive experience migrating businesses to the cloud, improving their network connectivity and offering new opportunities for business collaboration and growth.

Everything you need to know about Managed Service Providers

The secret to achieving operational efficiencies and exceptional employee experiences lies with hiring a quality Managed IT Service provider.

Who we have helped with Business IT Support

Read more about what our clients have to say about working with us

Kaine Mathrick Tech Partners

We are proud to be trained and recognised in a number of accreditations and partner with the world’s leading technology companies.

The most secure & efficient workplace experiences are created with KMT.

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Microsoft MSP Partner
Microsoft
Datto
Fortinet

Fast response, happier employees

Our all-inclusive managed IT services maintain and manage your IT infrastructure and support your staff from day to day advice and troubleshooting to complex issue resolution.

Improve your employee productivity with our business IT Support packages
Melbourne IT management portal

Smarter IT

KMT's online Customer Portal allows your team to lodge and manage their own IT issues freeing up your resources to focus on more important things, like strategy.

Dashboards to virtually monitor your IT investment

We love dashboards. So often, we hear from clients about how frustrated they were not knowing what their old MSP doing, no visibility over support tickets and how their IT was performing. Our dashboards solve this problem and provide a real time view of how your IT is performing.

Dashboards to monitor your IT support service

The benefits of choosing Kaine Mathrick Tech

Cyber first approach
We fix problems others can't

In many instances, our clients move to KMT as they have had ongoing issues. During our extensive onboarding process, KMT resolves the problems and provides technology that works.

Dedicated support
Personalised service

We begin with an initial audit of your IT infrastructure and make recommendations for improvements to gain efficiencies and cost savings.

Australian owned MSP
100% Australian owned and operated

In a time when it is common to shift IT teams offshore, we are investing in local talent and continuing to expand our teams as our business grows.

Managed Services Partnership
Working together

We will provide ongoing proactive monitoring and support so you get the most from your technology.

People and Relationships First KMT icon
People and relationships first

In simple terms, our people are your people. We integrate into your business and become your trusted IT strategic adviser and IT support team.

Human technology
We solve problems not tickets

In fact, we are so serious about our service, we made ‘accountable’ one of our values. We love to go above and beyond to help you.

Everything your business needs to operate efficiently

Office 365

Get the most out of your Office365 subscription. As a Microsoft Gold partner our services can assist you through the entire migration to the cloud. from an initial assessment, migration and implementation to ongoing support, we provide expert advice tailored to your needs.

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Remote Monitoring & Management

Our Remote monitoring and management efficiently secures, maintains and improves your IT systems. Providing proactive patch management, managed antivirus, web protection, data breach risk intelligence and back up and recovery.

Web Filtering

Manage your employee’s internet access on and off your networks and enforce internet acceptable usage policy to secure your internet traffic. Improve productivity, prevent downloading of viruses, measure computer activity, optimise network performance and comply with regulations.

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Incident Management

All technology environments experience unforeseen issues that will impact your business in the form of an outage or service is affected to your end users. Your dedicated IT support team and technical engineers will provide remote or onsite support if required.

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Back up & Continuity

Our back-up and business continuity services are tailored to suit your businesses needs. Disasters can occur for many reasons, from scenarios such as fires, cyber attacks or most recently COVID-19. We can help you protect you from downtime and data loss. And more detailed Incident Response Plans are available, too.

Obsessive Backups

Business continuity is paramount for every business. We are obsessive about backups. Our managed backup solution is a backup and recovery platform focused on ensuring your data is not only backed up, but you have the ability to rapidly recover and get back to business.

Business Phone Systems

Our cloud solutions offer all the functionality of traditional telephony with greater flexibility and lower costs. Whatever your requirements, our phone systems are designed to provide mobility, unified communications and can easily scale as your business grows.

Modern workplace

Increase productivity securely. Work anywhere, collaborate, create efficiencies cost effectively. Our team are experienced in planning, design and implementation of a virtual environment and offer a wide range of virtualisation services, including server and desktop.

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Cloud & Modern Data Centre

Remaining competitive in today’s market requires high availability, robust BCP and DR frameworks in place for those unlikely occurrences. Transform the way you manage your IT infrastructure and applications with cloud from KMT. Ensure your journey to the cloud is successful, cost effective and secure.

Learn more

Remote Working Solutions

Remote Working & Virtual Desktop solutions that enable teams to work from anywhere at any time on any device – securely.  Cloud computing and digital transformation are on the rise enabling workplaces to become more flexible and allowing teams to work remotely.

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Cyber Security

Our Managed Cyber Security Service is unique to the Australian Market. The risk of a cyber attack is now a ‘when’ not an ‘if’, businesses now more than ever need a comprehensive cyber security solution to keep them safe.

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Dedicated Help Desk

Our unique Melbourne-based service desk is different from the rest.  We operate in small teams with Level 1, 2 and 3 engineers.  Each team will manage a small number of clients providing familiar, personalised service backed by the full expertise of our wider team.

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Central Bayside Community Health Client Stories

“Our support desk team have become an extension of our business, if something needs fixing KMT are there until its done. KMT’s easy to understand pricing model and breadth of services gave us the confidence we were choosing the right partner to enable our growth.”

Manage services client

Your questions answered

Where is your IT help desk desk located?

Our help desk teams are located in Australia, based locally in Port Melbourne, in fact, we encourage you to visit our offices and meet us face to face!

Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name

Kaine Mathrick Tech,

2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.

What other costs may arise other than the monthy fees?

There are no hidden costs. Our MSP model is charged per user on a monthly basis which ensures there are no other costs. If a client requires some additional work undertaken for perhaps infrastructure, cloud migrations, new hardware for instance; all projects will be fully scoped and quoted prior to any works being undertaken with approval by the client.

Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name

Kaine Mathrick Tech,

2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.

Does KMT help us with our IT Strategy and Direction?

Yes, KMT pride itself on building true partnerships, we support our clients in all matters of technology. As our client, you will have access to our senior Solutions Architects and Directors to discuss your technology. A more formal annual review is recommended with our Best Practice Reviews which will result in a technology roadmap complete with timings and budget tailored to your business needs.

Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name

Kaine Mathrick Tech,

2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.

What happens if I need support out of your Service Desk hours?

As your MSP provider, we become your IT department. If you are to experience an emergency outside of the normal IT Support desk hours, you will have an option to escalate your issue via your Account & Service Desk Manager. We will assess the business impact severity of the issue and resolve as soon as possible.

Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name

Kaine Mathrick Tech,

2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.

Will we deal with the same help desk personnel?

Our IT Support Desk teams are structured in small teams with a Senior Technician as their team leader. Each team is dedicated to a small number of clients who they work with for the duration of the relationship. This means they develop an intimate knowledge of your business and systems. We pride ourselves on our exceptional customer service.

Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name

Kaine Mathrick Tech,

2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.

Let this be the beginning of a beautiful partnership

We have developed quite the reputation for fixing issues others can’t. Let us deep dive into your IT systems, understand your goals, identify any risks and provide you with a plan to move forward.

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Summary
Managed IT Support
Service Type
Managed IT Support
Provider Name
Kaine Mathrick Tech,
2/484 Graham St,Outside the US or Canada-3207,
Telephone No.1300 174 391
Area
Australia
Description
Kaine Mathrick Tech provides a full range of IT Managed Services, Cyber Security and strategic support for small and medium-sized businesses across Australia. Our focus goes beyond keeping the lights on, we work with every one of our clients to help transform their IT that drives growth and business results.