KMT MANAGED IT SUPPORT SERVICES
Our people become your people
Our Managed IT Services provide your business its own IT department & strategic adviser that cares about your business as much as you do.
Affordable IT Department
Enjoy predictable fee structures with our managed IT support packages. Outsource your IT department to KMT and enjoy the support of a dedicated IT support team who will monitor your IT environment 24/7, improve your security and provide comprehensive reporting for a fraction of the cost.
Easy Onboarding Process
Our experts will undertake a detailed audit and work with your leadership team to understand your strategic goals, understand your requirements and make recommendations on how to improve. We will then deploy our tools to your environment, train your staff and ensure all documentation is complete. Our people become an extension of your team. Find out more.
Improve your Security
Our Managed IT Support Service improves business efficiency and security via our remote monitoring and management tool. Our MSP service includes enterprise antivirus, web filtering, backups, proactive patching and disaster recovery. For businesses wanting a comprehensive cybersecurity service, we now have an MSSP service. Find out more.
Managed IT Support Services tailored to suit your goals and budget
Benefit from flexible managed IT support packages that includes fixed price business hours support, onsite support, antivirus and email management, website monitoring, virtual host management and Office 365 support and administration.
From prompt troubleshooting to complex problem diagnosis and resolution, we provide managed IT support services and take complete responsibility for your technology environment.
Managed IT Support
A managed IT support plan is essential for any business competing in today’s market. We will partner with you, providing a service tailored to your needs which can grow as you grow. We can manage your complete IT environment and support your users both remotely and onsite, so you can focus on running your business.
Complimentary IT Support
Our complimentary IT support services suit businesses with stretched IT resources or if you are an IT manager in need of support or advice. Our IT support services can help enhance your capabilities adding technical expertise where and when you need it.
IT Strategy
Reduce your risk and maximise your technology spend. Go beyond a basic IT audit and receive an in-depth best practice review so you can choose the right technology to help you achieve your strategic objectives.
Account Management
Working closely with your business and your dedicated service desk team, your Account Manager will meet with you regularly to provide you with a strategic roadmap to ensure you get the most from your technology.
We manage your IT so you can run your business
Revolutionising Managed IT services Melbourne, we are focused on creating true partnerships with our clients. Our team provides an exceptional combination of customer service and expertise providing you with the confidence your IT will support your business growth.
Extensive On-boarding Process
Our comprehensive onboarding process covers over 135 steps and results in your technology platforms fully documented with any risks or issues identified. It includes Agent Installation, full review of servers, NAS, UPS, Backup Infrastructure, Access Control, IT systems, and licencing information.
End User IT Support
Enjoy full management and support of your standard operating environment including onsite and remote IT support with your dedicated IT support team. We provide end to end life cycle support for your businesses desktops and laptops delivering efficient and reliable office computing environment whilst protecting company assets and data.
Server Management
Our team will provide end to end life cycle support for your business servers. With onsite and remote support, automated server monitoring and alerting, asset tracking, server security, managed web content filtering and management of all third party vendors for hardware and software, your business is assured to have an efficient and reliable infrastructure.
Network & Security Management
Full support and management of your business network and security devices including essential services required to ensure the availability and security of your business IT systems and data. Including LAN, SAN, WAN, network switch, router, firewall and network support and management and managed antivirus.
Obsessive back ups
We are obsessive about back ups and Business Continuity planning with our data and storage management processes. Ongoing support and storage capacity management and planning to protect your business from any downtime or slowing down of network. Have peace of mind with cloud offsite back ups, storage device support, long term data retention planning and strategy, archiving strategy and management and data privacy and security.
Monthly Reporting
Effective management of your IT requires transparency. Our tools and systems enable us to understand real-time any issues that occur and why. Understanding trends in system performance provides you with the visibility you require to stay informed and keep your users productive. Our service includes Monthly Executive Summary Reports, Server Reporting, and other available on request.
Full transparency over your technology
Fast response, happier employees
Our all-inclusive managed IT support services maintain and manage your IT infrastructure and support your staff from day to day advice and troubleshooting to complex issue resolution.
Smart IT Support
KMT online Customer Portal allows your team to lodge and manage their own IT issues freeing up your resources to focus on more important things - like strategy.
We partner with the best Managed IT Service vendors
We ensure you receive trusted and impartial technology advice and take care to only partner with the best.
Everything your business needs to operate efficiently
Office 365
Get the most out of your Office 365 subscription. As a Microsoft Gold partner our services can assist you through the entire migration to the cloud. from an initial assessment, migration and implementation to ongoing support, we provide expert advice tailored to your needs.
Remote Monitoring & management
Our Remote Monitoring & management efficiently secures, maintains and improves your IT systems. Providing proactive patch management, managed antivirus, web protection, data breach risk intelligence and back up and recovery.
Web Filtering
Manage your employees internet access on and off your networks and enforce internet acceptable usage policy to secure your internet traffic. Improve productivity, prevent downloading of viruses, measure computer activity, optimise network performance and comply with regulations.
Incident Management
All technology environments experience unforeseen issues that will impact your business in the form of an outage or service is affected to your end users. Your dedicated IT support team and technical engineers will provide remote or onsite support if required.
Back up & Continuity
Our back-up and business continuity services are tailored to suit your businesses needs. Disasters can occur for many reasons, from scenarios such as fires, cyber attacks or most recently COIVID-19. We can help you protect you from downtime and dataloss.
Communications systems
Our communication solutions offer all the functionality of traditional telephony with greater flexibility and lower costs. Whatever your requirements, our phone systems are designed to provide mobility, unified communications and can easily scale as your business grows.
Modern Workplace
Increase productivity securely. Work anywhere, collaborate, create efficiencies cost effectively. Our team are experienced in planning, design and implementation of a virtual environment and offer a wide range of virtualisation services, including server and desktop.
Cloud & Modern Data Centre
Remaining competitive in today’s market requires high availability, robust BCP and DR frameworks in place for those unlikely occurrences. Transform the way you manage your IT infrastructure and applications with cloud from KMT. Ensure your journey to the cloud is successful, cost effective and secure.
Cyber Security
Our Managed Cyber Security Service is unique to the Australian Market. The risk of a cyber attack is now a ‘when’ not an ‘if’, businesses now more than ever need a comprehensive cyber security solution to keep them safe.
Our support desk team have become an extension of our business, if something needs fixing KMT are there until its done. KMT's easy to understand pricing model and breadth of services gave us the confidence we were choosing the right partner to enable our growth.
Work with a team you can trust
Melbourne Based
We are born and bred in Melbourne and our IT support team is locally based meaning we can be at your premises in an emergency to resolve issues faster.
Dedicated support team
We provide a dedicated support team meaning your team will receive the same consistent great service from a team of experts who really get to know your business.
Proactive Maintenance
Your IT support team will provide automated tasks to minimise incidents of downtime due to ageing infrastructure. We will keep your IT environment running smoothly whilst increasing its useful life.
Obsessive Backups
We understand that your company data is the lifeblood of your business and reputation, that’s why we back up regularly to ensure that your data stays in the right hands.
One Touch for IT issues
Our IT support experts will look after all of your IT issues even if the technology has not been supplied by us, meaning you only deal with one point of contact for all IT issues.
Account Management
Working closely with your business, the service desk and strategy & consulting teams, your dedicated Account Manager will conduct regular reviews to formulate roadmaps to ensure you get the most from your technology.
Interested? Get a personalised presentation.
100% Australian owned & operated
We are born and bred in Melbourne and have been in business for more than 10 years. In a time when it is common to shift IT support teams offshore, we are investing in local talent and continuing to expand our teams as our business grows. We believe this is the right thing to do by our staff and customers. Our IT Support teams are currently based in Melbourne and provide offsite support via telephone, email and via our customer portal and onsite visits when required.
People & Relationships First
In simple terms, our people are your people. We integrate into your business and become your trusted IT strategic adviser and IT support team. We begin with an initial audit of your IT infrastructure and make recommendations for improvements to gain efficiencies and cost savings and implement an IT system that works. Once we have fixed any issues, we will provide ongoing proactive monitoring and support so you get the most from your technology.
Telstra's preferred MSP
Our approach is simple. Your success is our success. Telstra have recognised our unique ability to provide exceptional customer service and fix problems that others cant. We are proud to be a preferred supplier of Telstra for our entire 10 years of operation. We also hold other accreditation with Microsoft, Datto, VM Ware and more.
One point of contact for all of your IT
Affordable IT department
Proactive cyber security
Cloud Solutions
Digital Transformation
Identity & data protection
Let this be the beginning of a beautiful partnership
We have developed quite the reputation for fixing issues others can’t. Let us deep dive into your IT systems, understand your goals, identify any risks and provide you with a plan to move forward.
Your questions answered
1. Where is your IT support desk located?
Our managed IT Support teams are located in a. Australia, we do not offshore our IT Support team, your dedicated IT Support team is based locally in Port Melbourne, in fact, we encourage you to visit our offices and meet your team.
2. What other costs may arise other than the monthly Managed IT Support fees?
There are no hidden costs. Our Managed IT Support model is charged per user on a monthly basis which ensures there are no other costs. If a client requires some additional work undertaken for perhaps infrastructure, cloud migrations, new hardware for instance; all projects will be fully scoped and quoted prior to any works being undertaken with approval by the client.
3. Does KMT help us with our IT Strategy and Direction?
Yes, KMT pride themselves on building true partnerships, we support our clients in all matters of technology. As our client, you will have access to our senior Solutions Architects and Directors to discuss your technology. A more formal annual review is recommended with our Best Practice Reviews which will result in a technology roadmap complete with timings and budget tailored to your business needs.
4. What happens if I need IT support out of your Service Desk hours?
As your Managed IT Support provider, we become your IT department. If you are to experience an emergency outside of the normal IT Support desk hours, you will have an option to escalate your issue via your Account & Service Desk Manager. We will assess the business impact severity of the issue and resolve as soon as possible.
5. Will we deal with the same IT Support personnel?
Our IT Support Desk teams are structured in small teams with a Senior Technician as their team leader. Each team is dedicated to a small number of clients who they work with for the duration of the relationship. This means they develop an intimate knowledge of your business and systems. We pride ourselves on our exceptional customer service.
More information on Managed IT
Huge congratulations to Steve and James, our Employees of the year 2020. On Friday 11th December, everyone at Kaine Mathrick Tech came together to celebrate the year that was. For many, it was the first time they had seen their teammates in over 6 months due to the government imposed lockdown for COVID-19. An exceptional... View Article
Kaine Mathrick Tech, an award-winning Managed IT Service and Cyber Security provider, today announced that it is Great Place to Work-Certified™
Managed IT and communications provider KMT has announced the launch of its new cloud-based unified communications solution, Telstra Calling for Microsoft Office or TCO365.
