KMT MANAGED IT SUPPORT SERVICES
Together we are better
Relationships are built on understanding and we believe in the power of putting people and relationships first. Our seamless, personal and efficient service means you can be more productive and focus on your business performance.
IT SUPPORT HELP DESK MANAGEMENT
Everything you need to support your IT Infrastructure
Support that grows with you
Our packages are based on a per head pricing model meaning you can scale up or down based on your business needs. It delivers lower costs, increased end user satisfaction and productivity, provides a greater breadth and depth of expertise and results in more reliable, up to date and efficient infrastructure solutions.
Dedicated IT Team
Enjoy your very own dedicated qualified and certified Melbourne based IT support team who know your business inside and out, meaning faster resolution times and a seamless efficient personal service.
Working closely with your business, the service desk and our projects division your Account Manager will meet with you regularly to ensure your business is future proofed by working with you to establish an ongoing IT roadmap and keep you abreast of technology which may be a game changer for your business.
Single point of service
We call this Triage. We understand that dealing with multiple vendors and suppliers can feel like an unpleasant game of ping pong. KMT believe that everything is our problem, if an issue is outside of our control, we will deal with your vendors for you.
Industry leading tools
Detect issues before they happen and enjoy optimal performance of your IT environment with no downtime. Services are delivered using best in class IT Service management, Remote Monitoring and support tools providing you with peace of mind your data is backed up and secure and any issues are identified fast.
You may have an existing provider or a new to outsourcing your IT. Our unique client process ensures we understand your business and you get to know your dedicated support team. We will optimise your infrastructure and migration will occur with little to now business disruption.
During the onboarding process we will undertake a full IT assessment identifying key areas of vulnerability and make recommendations for infrastructure improvements, patches or upgrades. Helping you become more competitive and efficient by using the right technology in the right way.
We provide IT support to suit your organisations to suit your business needs, whether you’re in need of fully managed support, or you’re an internal IT team that requires additional support or strategic expertise, our packages can be tailored to suit your business requirements.
Affordable IT department
Gain your very own IT department for a fraction of the cost of hiring internal resources and receive knowledgeable, prompt support. Our founders in conjunction with a senior technical Solution Architect are accessible for Best Practice Reviews, strategic planning advice to ensure you are always ahead of the game.
A help desk that helps your business grow
Track, prioritise and understand your technology and systems with ease, providing your business with the tools to maximise your IT spend.
BEST IN BREED TOOLS
Getting the foundations right
Proactive 24/7 Monitoring
Remote Monitoring tools are installed and will proactively monitor and manage your technology environment to ensure you minimize any downtime. Patch management and alerts will ensure your business technology is working at its optimal level.
Our extensive security tools provide your business with a level of security across networks and devices. Managed antivirus, web monitoring, data-breach risk intelligence, password management and backup and recovery.
Compliance & Documentation
During the onboarding process our Technical Consultants will understand and document your environment including applications, users, locations, servers and more. We will also continue to document issues meaning we are able to quickly locate and resolve your tech issues.
Transparency across IT
Our tools enable full transparency across your technology platforms. Access information on the number of support tickets raised, time to resolve and tickets with a common issue to understand how your technology is performing across your business.
Easy to lodge support tickets
Our IT support portal allows your employees to lodge a ticket 24/7 through the web, or you can contact via phone during our business hours. SLAs are advised within the onboarding phase.
Working closely with your business, the service desk and strategy & consulting teams, your dedicated Account Manager will conduct regular reviews to formulate roadmaps to ensure you get the most from your technology.
"Nothing is ever a problem for our KMT service desk. If they don’t have the solution right away, the team will source the right solution and communicate the technology in a way that makes sense. KMT are now the benchmark of the type of businesses the Grove Group want to partner with."
Our solutions can manage your tech from strategy to IT support
Affordable IT department
Proactive cyber security
Identity & data protection