SECURE MODERN WORKPLACE
Together we are better
Everything you need to support your IT Infrastructure
FEATURES OF SECURE MODERN WORKPLACE
Enjoy your very own dedicated qualified and certified Melbourne based IT support team who know your business inside and out, meaning faster resolution times and a seamless efficient personal service.
- 24*7 Infrastructure monitoring
- Proactive updates + patch management
- Self service ticket portal
- Third party supplier management
- Onsite + remote service desk support.
Working closely with your business, the service desk and our projects division your Account Manager will meet with you regularly to ensure your business is future proofed by working with you to establish an ongoing IT roadmap and keep you abreast of technology which may be a game changer for your business.
- Quarterly Business Reviews
- Regular Meetings
- Strategy + IT Roadmaps
- Customer Experience Manager + IT help desk team
- Solution Architecture
KMT is a ‘cyber-first’ managed service provider and provides cyber security protection across all services.
- Security Operations Centre (SOC)
- ACSC Essential Eight Maturity Level 2 compliance
- Compliance Management
- Threat management + intelligence
- Security awareness training
We are focused on improving the experience and services our customers receive when working with us.
- Asset inventory + management
- Licencing management + reporting
- Change management
- Incident management
- Service asset + configuration management
- Problem Management
The comprehensive Secure Modern Workplace package also includes proactive and scheduled monitoring and maintenance and other great services.
- Scheduled preventative maintenance
- Technology + software procurement
- Managed backups
- Audits + vulnerability assessments
- Cloud + edge computing
SECURITY AND COMPLIANCE
You're safe with us
Trusted by over 130 Australian companies, our cyber first approach means that you will always maintain a comliance with the ACSC Essential Eight Maturity Level 2. Our cyber security protection comes as a standard feature of both our Secure Modern Workplace (end user managed IT support) and Secure Data Centre (data centre package).
DASHBOARD REPORTING
A help desk that helps your business grow
Track, prioritise and understand your technology and systems with ease, providing your business with the tools to maximise your IT spend.
BENEFITS OF SECURE MODERN WORKPLACE
Getting the foundations right with best in breed tools
Visibility over Technology
Our tools enable full transparency across your technology platforms. Access information on the number of support tickets raised, time to resolve and tickets with a common issue to understand how your technology is performing across your business.
Predictable Spend
We provide IT support to suit your organisations to suit your business needs, whether you’re in need of fully managed support, or you’re an internal IT team that requires additional support or strategic expertise, our packages can be tailored to suit your business requirements.
Personal Approach
Working closely with your business, the service desk and strategy & consulting teams, your dedicated Account Manager will conduct regular reviews to formulate roadmaps to ensure you get the most from your technology.
Proactive 24/7 Monitoring
Remote Monitoring tools are installed and will proactively monitor and manage your technology environment to ensure you minimize any downtime. Patch management and alerts will ensure your business technology is working at its optimal level.
Strategic Roadmap
Together with your Account Manager with the help of a solution architect, we will provide a strategic roadmap to clearly define the IT projects and activities required to keep your business ahead of the game. Including advice on prioritisation of budget and costs to help you budget.
Obsessive backups
Our managed services includes managed back-ups to protect you from downtime and data loss. Services are delivered with best in class IT Service management, Remote Monitoring and support tools providing you with peace of mind your data is backed up and secure and any issues are identified fast.
Cyber First
Our extensive cyber security coverage provides your business with a level of security across networks and end user devices. Managed antivirus, web monitoring, data-breach risk intelligence, password management and backup and recovery. Compliance with ACSC Essential Eight Maturity Level 2.
Support that grows with you
Our packages are based on a per head pricing model meaning you can scale up or down based on your business needs. It delivers lower costs, increased end user satisfaction and productivity, provides a greater breadth and depth of expertise and results in more reliable, up to date and efficient infrastructure solutions.
Game Changing Service
You may have an existing provider or a new to outsourcing your IT. Our unique client process ensures we understand your business and you get to know your dedicated support team. We will optimise your infrastructure and migration will occur with little to now business disruption.
“Nothing is ever a problem for our KMT service desk. If they don’t have the solution right away, the team will source the right solution and communicate the technology in a way that makes sense. KMT are now the benchmark of the type of businesses the Grove Group want to partner with.”
