MANAGED SERVICE PACKAGE + CYBER
Protect your end users from cyber threats with technology that works
WORKPLACE ESSENTIALS
Managed Services + Essential Cyber Protection
For the business who understands that technology is central to their business operational efficiency, and knows they need cyber protection. A powerful managed service solution that includes essential cyber security protection for those at the start of their cyber journey.
Our Managed Services + Essential Cyber package includes:
For the businesses that understand they need to address their cyber security risk, but don’t know where to start. You can now manage your cyber security risk as part of your managed IT service contract.
The game has changed – standard antivirus cover no longer will protect you from a cyber breach. With all businesses migrating to digital processes and tools to manage their communication, collaboration, connection to customers and other business processes, the risk of cyber attack has surged.
Our Managed Services will take full accountability for your end users and provide award winning IT Support, Account Management & basic, but necessary level of cyber security protection.
The three packages below cover the varying needs of businesses of all sizes.
What's included?
MANAGED SERVICES FOR END USERS
Dedicated IT Support for your team
We understand that cyber security is an ever evolving complex world that businesses may not understand or even know where to start. As Australia’s only cyber-first MSP, Kaine Mathrick Tech are committed to ensuring that all businesses can protect themselves from a cyber attack, affordably.
In 2022, a decision was made to incorporate a cyber security layer in all of our services so our clients didn’t need to navigate through highly technical information to work out how they could protect their business data.
Dedicated IT Support
Enjoy an award winning IT support team at your service. You will speak with the same small team who will get to know your business and your team intimately and will go out of their way to solve your IT issues.
Strategy + Account Management
Coupled with your IT team, your Account Manager will work closely with you to provide strategic advice and quarterly business reviews. Transform your technology with our sound strategic advice that aligns with your business goals and requirements.
A true partnership
Together we are better. We don’t have customers, we have partners. Relationships are built on understanding and believe in the power of putting people and relationships first. KMT’s managed services also includes regular audits and assessments, Licencing, Management and Tenancy, IT Procurement, Communications + Conferencing solutions.
ESSENTIAL CYBER PROTECTION FOR END USERS
Cyber Security Protection for your end users
Our Managed Services plus + package includes all of the comprehensive benefits of a quality managed service provider, with the added protection of essential cyber security.
Security Awareness Training
Ensure your users know what to do when faced with a real threat by providing them with targeted, threat-guided education.
Multifactor Authentication
Enhance your organization’s security by requiring your users to identify themselves by more than a username and password.
Office 365 Backup
Automated comprehensive protection of your data in Office 365 to help ensure a separate copy of your data is uninfected and that you can recover quickly
Endpoint compliance
Enables organizations that must comply with regulatory frameworksto easily gather information from endpoints to help them achieve compliance.
Endpoint Detection + Response
Managed EDR solutions are used to detect and assess any suspicious activity on the network endpoints.
MANAGED SERVICES INFRASTRUCTURE
Proactive management of your IT Infrastructure
Offsite Backup Service
The risk of a cyber attack is more if than when. It is essential businesses have a proactive and quality backup service so if the inevitable does occur, your business can get back up and running as soon as possible – saving time and money.
Proactive management of infrastructure
Coupled with your IT team, your Account Manager will work closely with you to provide strategic advice and quarterly business reviews. Transform your technology with our sound strategic advice that aligns with your business goals and requirements.
Reliable + Fast IT support
Our IT Support goes beyond keeping the lights on. We proactively manage your end users and infrastructure, provide quality account management and dedicated IT support.
Businesses suffered 50% more cyber attack attempts per week in 2021
Accessible + Affordable Cyber Protection
We understand that cyber security is an ever evolving complex world that businesses may not understand or even know where to start. As Australia’s only cyber-first MSP, Kaine Mathrick Tech are committed to ensuring that all businesses can protect themselves from a cyber attack, affordably.
In the Australian market, there are many cyber security providers that charge varying amount. It is difficult for businesses to compare ‘apples with apples’. Some of the options are cost prohibitive and others are just unclear on exactly what you are getting – is your cyber provider just providing monitoring services, or do they actually take accountability and remediate if an attack occurs.
In 2022, a decision was made to incorporate a cyber security layer in all of our services so our clients didn’t need to navigate through highly technical information to work out how they could protect their business data.
If your business is larger and you have concerns about requiring a more comprehensive cyber security layer and need to comply with the ACSC Essential Eight, then our SECURE MODERN WORKPLACE solution may be for you.
“It’s such a great feeling, knowing we are partnered with the right service partner who consistently displays integrity, without me even asking – I truly believe the value is in the relationship. It is comforting that I can go home and not worry about our IT.”
Our Engagement Process
1. 15 minute Discovery call with Bradley Kaine
Meeting with our Managing Director Bradley Kaine, in your 15 minute discovery call, we will conduct an introductory meeting to understand you and your high level technology requirements.
2. Capability Demonstration
In this meeting we will agree a time to meet your team and present our Capability Demonstration so you can fully understand our services and how they would work within your businesses needs.
We will further dig into your pain points and issues and have a high level discussion around your technology going forward. You will gain a very clear picture of how we work, what we stand for and how we can work together.
3. Audit
This is where we will take a good look ‘under the hood’ and map out your infrastructure and how you are set up so we can understand if our services will be viable for you. We will identify your vulnerabilities and provide advice on how your infrastructure can become more stable and secure. This process can take a few days to a week or two depending on the size of your business and the number of end users you have. At the end of this process, we will understand your requirements and make recommendations on how to improve.
4. Presentation
Our team will once again meet with you either at our offices so you can meet us and the team, or at yours and we will present our solution and commercials. If you are happy, then we will arrange all contracts, organise a full meet and greet onboarding event so you can meet your Account Manager, dedicated IT support team and our Managing Director and Technical Director if you have not met them already.
5. Onboarding
This is where they magic happens! Our technical guys will come out on site and start documenting your environment and systems and prepare your business for cut over. Our engineers will deploy our bespoke best-in-class tools across your systems and devices so your network is monitored around the clock. Our onboarding team will teach your team how to log tickets and take you through our thorough onboarding process.
6. Strategy + Account Management
Your Account Manager will schedule regular reviews with your team based on your business requirements. Annual Best Practice Reviews are recommended with the outcome of a detailed technology roadmap with clear budget and prioritisation so you can budget and prepare the year ahead.