SECURE MODERN WORKPLACE

Cyber-First Managed IT Services for Business

Kaine Mathrick Tech is a cyber first managed IT service provider for fast growing companies providing managed services for the modern workplace.

We provide a complete IT ecosystem at a predictable monthly price per user that scales as you grow.  We are your single trusted partner for everything from cyber security protection, high speed internet, business communications tools, IT support, cloud migrations and more.

We safeguard your end users from the latest cyber threats and vulnerabilities and act as your strategic technology partner, who understands your business inside and out.

Increase productivity and eliminate headaches!

Learn how KM Tech can give you back hours in your team’s day. You’ll be drinking a craft brew, feet on desk, wondering why you didn’t do this sooner.

Here are the problems we solve

IT SUPPORT

Your own IT department

Businesses need to be more cyber aware than ever, so we have evolved our Managed Service offering and embedded cyber security.  With KMT Cyber-First Managed Services, we’ll safeguard your end users from the latest cyber threats and vulnerabilities and act as your strategic technology partner, who understands your business inside and out.

Dedicated Help Desk

Work with a dedicated and experienced service desk team.  On-call to resolve all of your IT issues, we take the noise out of your technology.  Remote monitoring tools mean your environment is monitored and maintained 24/7.

Strategic Support

Our Best Practice Review process, will provide an IT strategic roadmap which clearly defines the tactical activities to take you to your future state including prioritisation and budget indication for each phase.

Technology Partner

Managed services also includes Audits & Assessments, Licencing, Management and Tenancy, IT Procurement, Telephony Management and Conferencing requirements.

Secure Modern Workplace
ACCOUNT MANAGEMENT

Our people become your people

Your Account Manager will meet with you regularly to develop an ongoing IT strategy that will help your business reach its growth targets.  Understand the full context of your technology infrastructure and what needs to be done to ensure you can meet your growth targets and customer demands.  Empower your IT resources to future proof your business technology at a budget with no surprises.

Sharepoint Migration

Employees expect tools that make them productive and engaged, whether they’re on-premises or in the cloud. The integrated productivity apps in Microsoft 365 enable your organization to benefit from new methods of collaboration.  We ensure your Sharepoint content migration runs smoothly.

Maximise Microsoft Licencing

We will help you get the most from your Microsoft stack and can manage your Microsoft 365 migration. Maximise your productivity with cloud services, device management and advanced security in one experience.   Incorporating Office 365, Mobility & Security and Windows 11.

Infrastructure Refresh

We will help you reduce technology budget bloat by maximising your system’s performance by updating the key elements of your infrastructure regularly.   We minimise the costs of maintaining aging IT assets and reduce the risks of IT failure and inefficiencies.

PREDICABLE TECHNOLOGY SPEND

Maximise your technology investment

Our Managed Services work on a per user predictable monthly spend which includes full cyber security protection, IT support, proactive monitoring and maintenance of your environment, Account Management and more.  More affordable than employing and maintaining your own IT department.

Secure Modern Workplace

Convenient IT Support

Our unique Melbourne-based service desk is different from the rest.  We operate in small teams with Level 1, 2 and 3 engineers.  Each team will manage a small number of clients providing familiar, personalised service backed by the full expertise of our wider team.

Comprehensive Cyber Security

Hybrid working requires additional cyber security protection and our cyber-first managed services package includes comprehensive cyber protection.  In fact we will ensure you comply with ACSC Essential Eight Maturity Level 2.

IT Strategy + Projects

Transform your business with a sound IT strategic roadmap that aligns with your business goals and requirements.  Our solution architects provide solutions that suit your goals and budget.

What key services does KMT offer?

Our services are designed to transform your business and enable your growth

Costs & Pricing Model of KMT's Cyber First Managed Services for the Modern Workplace

Our packages are structured to suit businesses as they grow.  Our Secure Modern Workplace coupled with the Secure Data Centre (for those with firewalls) is the most popular and secure solution to protect your end users, firewalls + servers.

Modern Workplace Managed IT Service Packages

Workplace Essentials

Included:

  • IT Support
  • Remote Monitoring Tools
  • Microsoft 365 cyber protection
  • Basic cyber protection
  • Account Management
  • Management of your communications and other technology
  • Licencing (minus back up and password management)
  • Training

Secure Modern Workplace

Our most popular package, the Secure Modern Workplace includes all of the benefits of the Workplace Essentials with the following as additional:

  • ACSC Essential Eight Maturity Level 2
  • Password Management Systems
  • Patching applications
  • PAM and access management
  • Security Operations Centre
  • SIEM – Incident and event management
  • Backups
  • Microsoft 365 back up and Password Management licence

and More….

Secure Data Centre

Protect your firewalls and servers with our comprehensive IT support and cyber security protection for your business infrastructure.

 

Includes:

  • Cyber security protection
  • Back ups
  • IT Service Management
  • Account Management
  • IT Support

Kaine Mathrick Tech Partners

We are proud to be trained and recognised in a number of accreditations and partner with the world’s leading technology companies.

The most secure & efficient workplace experiences are created with KMT.

Learn more

Microsoft Gold Logo

Microsoft
Datto
Fortinet

Benefits of Cyber First Managed Services for the Modern Workplace

STRATEGIC ACCOUNT MANAGEMENT

Future proof your tech with strategic reviews

Quarterly Business Reivews

Your Account Manager will be work closely with you to provide strategic advice and quarterly business reviews. Our strategic insight platform integrates with our monitoring platform to provide a clear list of all assets across your environment.  We will work with you to complete assessments around risk, stack alignment, policies and procedures, Cyber Security standard compliance and more.

REPORTING AND ANALYTICS

Get the full picture across your infrastructure

Secure Modern Workplace

Accountability is one of our core values.  As such we love providing our clients with complete transparency across their IT environment including aging infrastructure.  We also provide clarity across your IT support and how we are managing your IT requests.  Peace of mind you have complete visibility of your technology performance.

CLIENT STORIES

Here's what our clients have to say

CHC adopts a new modern workplace to adapt to the new normal
CHC, Clarke Hopkins Clarke

“KMT are more than IT support, we have a dedicated Account Manager who provides us with strategic advice and is our point of contact for any major issues.  We have strategic reviews every quarter which gives the business an IT roadmap and enables us to budget and resource accordingly.  They really provide a personal approach to delivering their service.”

Courtney Smith

Lauren SchadeLauren Schade
04:22 31 Jul 23
Always willing to help! Fantastic Support everytime
andrew mylesandrew myles
04:55 24 Jul 23
Responsive, knowledgeable and eager to assist. Recommended!
Shane MalloyShane Malloy
04:52 20 Jul 23
Gec EmohGec Emoh
01:11 17 Jul 23
KMT are very responsive and take the issue to heart. Their staff are professional and there is a very defines escalation process. I find it very easy to proved a prositive recommendation to others.
Nicholas AnastosNicholas Anastos
03:23 11 Jul 23
Excellent support!
Dean NelsonDean Nelson
00:10 07 Jul 23
KMT have been a long time supplier to our business and from a support perspective have always solved our issues, remotely or otherwise. Highly recommend.
Clarissa BordinoClarissa Bordino
03:02 01 Jun 23
No matter who is assisting you, KMT'd service is consistent and they go above and beyond to help you. As well their response time was very quick. What I loved the most is that they could handle my chaotic answers ? James, Aleks, Cassandra you are fabulous!
Sharron HealySharron Healy
23:36 15 May 23
Jeremy from KMT was able to fix my technical issue within a minute! Allowing me to get on with my job, instead of continuing to try to fix it myself without success. I'd highly recommend KMT to manage your tech needs.
Martin SzymanskiMartin Szymanski
01:51 21 Apr 23
These guys and gals are great. They know their stuff and get it done quickly. Always helpful and respectful. You can't go wrong using their service.
Beattie GreenBeattie Green
00:40 31 Jan 23
KMT always respond to my help desk requests quickly, are very proactive and communicative throughout the process and have always found a solution to my tech troubles. I highly recommend the team! The web interface is also easy to use.
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Frequently Asked Questions

What is a Managed Service Provider (MSP)?

A managed service provider (MSP) is a third-party company that remotely manages a customer’s information technology (IT) infrastructure and end-user systems..  A managed service provider (MSP) delivers services, such as network design and management, infrastructure design and monitoring, end user IT support and cyber security.

They provide ongoing proactive monitoring and management of their customers technology environment.  MSPs handle the complex, consuming or repetitive work involved in the management of IT infrastructure or end-user systems.

MSPs often handle management services on a daily basis so customer organizations can focus on improving their services without worrying about extended system downtimes or service interruptions.

What is a Modern Workplace?

A modern workplace refers to a contemporary and evolving work environment that incorporates the latest technologies, trends, and practices to enhance productivity, collaboration, employee satisfaction, and overall business success. The concept of a modern workplace has evolved significantly in recent years due to advances in technology and changes in work culture. Here are some key characteristics of a modern workplace:

  1. Technology Integration: Modern workplaces leverage cutting-edge technology to streamline processes, automate tasks, and enable remote work. This includes cloud computing, collaboration tools, mobile apps, and advanced hardware like laptops, smartphones, and wearable devices.
  2. Remote Work: The ability to work from anywhere is a fundamental aspect of the modern workplace. It is supported by remote collaboration tools, video conferencing, and flexible work arrangements. The COVID-19 pandemic accelerated the adoption of remote work for many organizations.
  3. Flexible Workspaces: Modern workplaces often feature flexible office layouts that promote collaboration, creativity, and adaptability. These spaces may include open-plan offices, hot desking, and collaboration zones.
  4. Employee Well-being: A focus on employee well-being is central to the modern workplace. Employers prioritize physical and mental health, offering wellness programs, ergonomic furniture, and initiatives to reduce stress and burnout.
  5. Inclusivity and Diversity: Modern workplaces promote diversity and inclusivity, valuing employees from diverse backgrounds and perspectives. This includes efforts to eliminate discrimination and provide equal opportunities for all.
  6. Continuous Learning: Lifelong learning is encouraged, with opportunities for skill development and training. Modern workplaces support employees in acquiring new skills to adapt to changing job requirements.
  7. Data-Driven Decision-Making: Data analytics plays a significant role in the modern workplace. Organizations collect and analyze data to make informed decisions about operations, employee performance, and customer satisfaction.
  8. Sustainability: Many modern workplaces prioritize sustainability, implementing eco-friendly practices such as energy efficiency, waste reduction, and green initiatives.
  9. Remote Communication and Collaboration: Modern workplaces rely on various communication and collaboration tools like Slack, Microsoft Teams, Zoom, and others to facilitate seamless interactions between employees, regardless of their physical location.
  10. Automation and AI: The integration of automation and artificial intelligence (AI) technologies is increasingly common. These technologies can automate repetitive tasks, improve decision-making, and enhance efficiency.
  11. Flexibility and Work-Life Balance: Flexibility in work hours and remote work options contribute to improved work-life balance for employees.
  12. Employee Engagement: Modern workplaces focus on keeping employees engaged and motivated through recognition programs, feedback mechanisms, and opportunities for growth.
  13. Cybersecurity: As technology reliance increases, modern workplaces prioritize cybersecurity to protect sensitive data and ensure the security of digital assets.
  14. Remote Management: Managers in modern workplaces often need to adapt their leadership style to effectively manage remote teams and support remote employees.
  15. Agility: Modern workplaces must be agile and adaptable to respond quickly to changing market conditions and customer needs.

Overall, the concept of a modern workplace is dynamic and continues to evolve as technology and work practices change. Organizations that embrace these modern workplace principles can attract and retain top talent while remaining competitive in today’s fast-paced business landscape.

Cost of our Managed IT Service packages

Our goal is to establish long-term partnerships with our clients. Through our secure, contemporary workplace contracts, we offer the flexibility for strategic planning and predictable budgeting as your business and our collaboration evolve.

Our pricing is straightforward, structured on a per-user, per-month basis, encompassing comprehensive IT support and the full management of your IT infrastructure, while ensuring ACSC Essential Eight Maturity Level 2 compliance.

This simplifies cost scaling in alignment with your workforce’s needs.

Our packages are structured to suit businesses as they grow.  Our Secure Modern Workplace coupled with the Secure Data Centre (for those with firewalls) is the most popular and secure solution to protect your end users, firewalls + servers.

What is a Secure Modern Workplace?

A secure modern workplace provides your business with the right digital tools to connect and support your employees wherever they are, to encourage productivity, engagement and collaboration.

The modern workplace is a critical step in businesses’ digitisation. It describes the new way businesses work thanks to the adoption of cloud-based technology, including what tools we use, the places we work and the culture and skills we develop that helps achieve agility, mobility and productivity.

A secure workplace is one that has a comprehensive layer of cyber security protection which complies with the ACSC Essential Eight Maturity Levels.

Why businesses need cloud computing?

The new workplace is rapidly evolving, businesses of all sizes are transforming the way they operate from fixed locations to a hybrid model of working from anywhere on any device. To future proof your business and implement a hybrid workplace you must achieve a fully collaborative workplace that is integrated with technology to boost productivity.

Employers and employees expect convenient, flexible technological solutions enabling them to work, communicate and collaborate from anywhere with confidence that security is not compromised.As a decision-maker you want increased visibility with easy, secure access to information. Our solution increases productivity and mobility without compromising security and compliance.

Is Hybrid the future of work?

The future of work is a hybrid workplace model, powered by technology that enables collaboration, flexibility and innovation.  Hybrid working is part of our future work patterns and half business leaders say their business plans to keep some of their workers remote or hybrid working.  Business are being required to ‘reimagine the role of the office’ to establish a clearer hybrid working model.

Hybrid working will continue to evolve.  A survey by McKinsey in 2021 found that 9 out of 10 organisations said they would combine remote and onsite working.

Work with the only Cyber-First Managed Service Provider in Australia!

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