Providing training and technical assistance to team members and customers
Mags has her heart set in providing good and efficient customer service to everyone
Background Troubleshoot escalations and more advanced issues Dan enjoys the challenge of facing difficult issues and resolving them Outside of work Dan loves football a.k.a the world game and he loves to play music Qualifications Diploma of Software Development Certificate IV in Information Technology Bachelor of Information Technology
Key Insight: Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.
NOC Administrator, managing and upkeep of Servers and Workstations
Helping our clients with their technical issues with a smile
Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT
The front line of the Service Desk