
Philip Buchanan
November 21, 2023 4:16 pmPhilip has strong ability to communicate confidently and build strong relationships with the team and clients.
Philip has strong ability to communicate confidently and build strong relationships with the team and clients.
Loughlin provides end-to-end technical support, including on-site and remote assistance, point-to-point wireless installations, hardware management, and Office 365 administration.
Site Visit Coordinator and Customer Support
Toby is always willing to help provide technical support to help resolve issues for clients through many different online mediums.
Beau enjoys talking to clients and getting to understand what they need rather than what they say they need.
Onsite support for clients and solving complex technical issues
Charm is passionate about system implementation to secure clients' environment
Matthew loves getting a resolution and solving problems for clients.
Solving Complex IT problems, Maintaining Network Infrastructure
Ryan is passionate about providing tech support and improving customer satisfaction
Emma provides excellent customer service experience and has broad knowledge of IT troubleshooting
Zachary has passion about cyber security & delegating work amongst the Secure Operations Team
Jackson has previously been working within the ICT industry for 3 years as part of the Service Desk teams and loves problem solving.
Thisula enjoys monitoring and responding to client tickets and escalations, while simultaneously reaching SLA
Alwin graduated BS in Information Technology and have 6 years of IT Support/MSP experience.
Alek enjoys resolving technical issues for clients and building rapport with them.
Damon is passionate about technology and has strong problem-solving skills for clients.
Luke has a background in customer service and is passionate about security operations & customers' expectations.
Allen has 6 years of experience as IT Support in Managed Services environment and Allen is passionate about Backup and Recovery.
Alladin comes from the professional background of Remote Desktop Support and System Administration and is passionate about cyber security.
Jonson enjoys looking after his clients and networking with potential clients and providing hands-on support.
Justin is interested in keeping up with the latest security trends, SIEM, EDR, AV, and firewalls.
Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.
Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.
Johnny is always willing to help others and willing to push the envelope.
Problem solving and helping people
Establishing automation to reduce operational expense and performance focused to establish a positive customer experience.
Steve is a result focused analytical person, who is driven to develop effective systems and processes to keep clients productive.
Luke loves learning new things from the team and his clients.
Solving Level 1 Tech issues
Thrives in challenging times
Resolving software and hardware issues and meeting new people
Friendly interface between our tech experts and valued clients.
Michael has excellent organizational and coordination abilities.
Virtualization, cloud infrastructure & IT security
Solving Complex IT problems, Maintaining Network Infrastructure
Virtualization, cloud infrastructure & IT security
Providing support engineer services to the projects team
Monitoring everyday operational transactions.
Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast
Onsite support for clients and solving complex technical issues
Providing exceptional team leadership for the A-Team
Front line technical support
Providing front line technical support
Handling incoming tickets for things small and big