People First – It’s all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.
Founding co-partner & director of projects, solutions and technical sales
Managing the people, processes and tech across our service desk teams
Responsible for all things sales, no stranger to a client lunch and a game of golf
Ensuring KMT customer experience is at the forefront of everything we do
Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast
Key Insight: A dedicated account manager with you and your business every step of the way. Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.
Helps businesses solve their IT challenges so they can focus more time on what they do best.
Our very first female Service Desk Technician for Team Bravo, Natasha provides a first class customer experience identifying our customers issues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Natasha is a closet geek spending her days tinkering with gadgets and gaming. Qualifications Bachelor of IT
Helping our clients with their technical issues with a smile
Onsite support for clients and solving complex technical issues
Our tallest Team Leader, Jack leads his A Team technicians to win for his clients
Solving Complex IT problems, Maintaining Network Infrastructure
Mai is an enthusiastic person who loves meeting new people and providing quality experiences to her clients.
Key Insight: Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.
Friendly interface between our tech experts and valued clients.
Story and content creator for social media marketing, campaign planning and coordinating, monitor marketing metrics and performance improvement
Resolving software and hardware issues and meeting new people
