Founding Partner and Visionary of KMT
People First – Its all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.
We're a great bunch!
Get to know us a little.
Founders
Founding co-partner & director of projects, solutions and technical sales
Leadership Team
Responsible for all things sales, no stranger to a client lunch and a game of golf
Managing the people, processes and tech across our service desk teams
IT Support Desk Management
Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast
Ensuring KMT customer experience is at the forefront of everything we do
Sales & Account Management
Helps businesses solve their IT challenges so they can focus more time on what they do best.
Key Insight: A dedicated account manager with you and your business every step of the way. Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.
Our Team
Key Insight: Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.
Background Mai is an enthusiastic person who loves meeting new people and providing quality experiences to her clients. She has a strong background in forecasting and demand planning and loves to analyse data to focus on the future needs of her clients. Outside of work Mai loves to box in her spare time and is not afraid of a challenge. She enjoys a lazy Sunday brunch and appreciates a good coffee. Technical Skills Customer relationship management Demand Planning and Forecasting Inventory Management Logistics and supply chain management Qualifications Bachelor’s degree in Logistics and Supply Chain Management – RMIT University Advance Diploma of International Business – RMIT University
Solving Complex IT problems, Maintaining Network Infrastructure
Our tallest Team Leader, Jack leads his A Team technicians to win for his clients
Onsite support for clients and solving complex technical issues
Helping our clients with their technical issues with a smile
Our very first female Service Desk Technician for Team Bravo, Natasha provides a first class customer experience identifying our customers issues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Natasha is a closet geek spending her days tinkering with gadgets and gaming. Qualifications Bachelor of IT
"Working at KMT has been an amazing opportunity, and has allowed me to develop and grow in my career much faster than I would have anywhere else. The owners are supportive, and the whole team works together to make it a fun as well as rewarding place to work. "
"As a new employee, my experience so far has been amazing, The office has a calm and warming energy. Every single person in this office has been so helpful and friendly and I have loved every minute of being here. "
