We're a great bunch!

Get to know us a little.

People First – Its all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.

Founders

Bradley
Bradley Kaine
Managing Director & Co-Founder

Founding Partner and Visionary of KMT

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Scott Mathrick Co-Founder & Technical Director of Kaine Mathrick Tech
Scott Mathrick
Technical Director & Co-Founder

Founding co-partner & director of projects, solutions and technical sales

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Leadership Team

Matt Dixon Sales Director KMT
Matt Dixon
Sales Director

Responsible for all things sales, no stranger to a client lunch and a game of golf

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Tom Solari IT Service Desk Team Leader KM Tech
Tom Solari
IT Service Desk Manager

Managing the people, processes and tech across our service desk teams

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Carla Kaine Marketing Director KMT
Carla Kaine
Marketing Manager

Strategic marketing advisor & brand custodian

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Xavier
Xavier Miller
HR Consultant

Looking after all things people and cultural performance

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IT Support Desk Management

Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Team Bravo Team Leader

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Josh watson
Josh Watson
Team Leader - A Team

Providing exceptional level 2 support for the A Team

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Madeleine McKenna
Madeleine McKenna
Customer Experience Manager

Ensuring KMT customer experience is at the forefront of everything we do

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Sales & Account Management

Chris Charters-Wood Business Devevelopment Manager Kaine Mathrick Tech
Chris Charters-Wood
Business Development Manager

Helps businesses solve their IT challenges so they can focus more time on what they do best.

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Eleanor Reidsimmons Account Manager Kaine Mathrick Tech
Eleanor Reidsimmons
Account Manager

Key Insight: A dedicated account manager with you and your business every step of the way.  Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.

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Anthony Collins Account Manager KMT
Anthony Collins
Account Manager

A trusted advisor with a customer-centric approach

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Matthew Hutchings
Matthew Hutchings
Business Development

Never leaves a stone un-turned

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Our Team

Ella
Ella Kesseling
Level 1 Service Desk Technician

Personable and understanding IT support

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coming soon
Joshua Anderson
Level 1 Service Desk

The front line of helpdesk support

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Tom Marsh
Thomas Marsh
Level 1, Service Desk

Friendly interface between our tech experts and valued clients.

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Adam Pronk
Adam Pronk
Level 1 Service Desk

Adam is excited to help clients with any issues that may arise.

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Anna Gilbert
Anna Gilbert
Customer Service Officer

Key Insight:   Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.  

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Mai Tran
Mai Tran
Procurement officer and Sales Administration

Background Mai is an enthusiastic person who loves meeting new people and providing quality experiences to her clients. She has a strong background in forecasting and demand planning and loves to analyse data to focus on the future needs of her clients.   Outside of work Mai loves to box in her spare time and is not afraid of a challenge. She enjoys a lazy Sunday brunch and appreciates a good coffee.   Technical Skills Customer relationship management Demand Planning and Forecasting Inventory Management Logistics and supply chain management   Qualifications Bachelor’s degree in Logistics and Supply Chain Management – RMIT University Advance Diploma of International Business – RMIT University

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Dinithra
Dinithra Fernando
Level 3 Service Desk - Team A

Virtualization, cloud infrastructure & IT security

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Aleks
Aleks Adamovic
Level 1 Service Desk - Team A

Solving Complex IT problems, Maintaining Network Infrastructure

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Joshua Todd
Joshua Todd
Level 1, Service Desk, Team Bravo

Committed to exceptional customer service

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Joe Chay - IT Projects - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Joe Chay
Senior System Engineer - Projects

Virtualization, cloud infrastructure & IT security

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Stephen Kennedy - Solution Architect - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Stephen Kennedy
Solution Architect

Providing support engineer services to the projects team

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Vanessa
Vanesa Szust
Accounts

Monitoring everyday operational transactions.

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Jack Bunnell, Service Desk Team Leader, KMT
Jack Bunnell
Projects Engineer

Our tallest Team Leader, Jack leads his A Team technicians to win for his clients

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Michael
Michael Rama
Level 1 Service Desk The A Team

Onsite support for clients and solving complex technical issues

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evan
Evan Mason
Level 1 Service Desk The A Team

Front line service desk engineer

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Brendon Lines IT support desk
Brendon Lines
Level 1 Service Desk The A Team

Never leaves a job half done

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James Costa
James Costa
NOC Administrator

NOC Administrator, managing and upkeep of Servers and Workstations

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Sam
Sam Critsilis
Projects Engineer

Front line technical support

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Charles
Charles Verdon
Level 2 Service Desk, Team Bravo

Providing front line technical support

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James Wilson
James Wilson
Level 1, Service Desk Team Bravo

Handling incoming tickets for things small and big

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Daniel Tadros, Service Desk Technician
Daniel Tadros
Level 1, Service Desk, Team A

Client facing onsite technical expert

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James
James Driessen
Level 1 Service Desk, Team Bravo

Helping our clients with their technical issues with a smile

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Jaiaim
Janaim Shah
Level 2 Service Desk Team Bravo

Diagnosis and resolution of complex customer issues.

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IT Support Desk Dilshad Mutaliph
Dilshad Muthaliph
Level 3 Service Desk Team Bravo

Trouble-shooting complex and escalated tickets

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Natasha Woodward - IT Service Desk Technician - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Natasha Woodward
Level 1 Service Desk, Team Bravo

Our very first female Service Desk Technician for Team Bravo, Natasha provides a first class customer experience identifying our customers issues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Natasha is a closet geek spending her days tinkering with gadgets and gaming. Qualifications Bachelor of IT

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Madelin Keane
Madelin Keane
Level 1 Service Desk The A Team

The front line of the Service Desk

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Zachary Lunt-Potter - IT Support - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Zachary Lunt Potter
Level 1 Service Desk, Team Bravo

The heart of technology is people

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"Working at KMT has been an amazing opportunity, and has allowed me to develop and grow in my career much faster than I would have anywhere else. The owners are supportive, and the whole team works together to make it a fun as well as rewarding place to work. "

Jack Bunnell, Service Desk Team Leader, KMT

"As a new employee, my experience so far has been amazing, The office has a calm and warming energy. Every single person in this office has been so helpful and friendly and I have loved every minute of being here. "

Kirstin Woodhouse Customer Experience Coordinator Kaine Mathrick Tech

Meet your IT Support Team