People First – It’s all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.
Founding co-partner & director of projects, solutions and technical sales
Ensuring KMT customer experience is at the forefront of everything we do
Helps businesses solve their IT challenges so they can focus more time on what they do best.
Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT
NOC Administrator, managing and upkeep of Servers and Workstations
Key Insight: Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.
Background Troubleshoot escalations and more advanced issues Dan enjoys the challenge of facing difficult issues and resolving them Outside of work Dan loves football a.k.a the world game and he loves to play music Qualifications Diploma of Software Development Certificate IV in Information Technology Bachelor of Information Technology
Mags has her heart set in providing good and efficient customer service to everyone
Providing training and technical assistance to team members and customers
Story and content creator for social media marketing, campaign planning and coordinating, monitor marketing metrics and performance improvement
Rhys is always willing to help and support others and professional for formal and friendly communication
Prospecting and lead generation for finding new customers for KMT.
Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast
Michael has excellent organizational and coordination abilities.
Friendly interface between our tech experts and valued clients.
Resolving software and hardware issues and meeting new people
Luke loves learning new things from the team and his clients.
Steve is a result focused analytical person, who is driven to develop effective systems and processes to keep clients productive.
Establishing automation to reduce operational expense and performance focused to establish a positive customer experience.
Johnny is always willing to help others and willing to push the envelope.
Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.
Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.
Justin is interested in keeping up with the latest security trends, SIEM, EDR, AV, and firewalls.
Jonson enjoys looking after his clients and networking with potential clients and providing hands-on support.
Alladin comes from the professional background of Remote Desktop Support and System Administration and is passionate about cyber security.
Allen has 6 years of experience as IT Support in Managed Services environment and Allen is passionate about Backup and Recovery.
Luke has a background in customer service and is passionate about security operations & customers’ expectations.
Damon is passionate about technology and has strong problem-solving skills for clients.
Alek enjoys resolving technical issues for clients and building rapport with them.
Alwin graduated BS in Information Technology and have 6 years of IT Support/MSP experience.
Thisula enjoys monitoring and responding to client tickets and escalations, while simultaneously reaching SLA
Jackson has previously been working within the ICT industry for 3 years as part of the Service Desk teams and loves problem solving.
Zachary has passion about cyber security & delegating work amongst the Secure Operations Team
Emma provides excellent customer service experience and has broad knowledge of IT troubleshooting
Ryan is passionate about providing tech support and improving customer satisfaction
Matthew loves getting a resolution and solving problems for clients.
Charm is passionate about system implementation to secure clients’ environment
Beau enjoys talking to clients and getting to understand what they need rather than what they say they need.
Toby is always willing to help provide technical support to help resolve issues for clients through many different online mediums.
Site Visit Coordinator and Customer Support
Loughlin provides end-to-end technical support, including on-site and remote assistance, point-to-point wireless installations, hardware management, and Office 365 administration.
Philip has strong ability to communicate confidently and build strong relationships with the team and clients.
