We're a great bunch!

Get to know us a little.

People First – It’s all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.

Founders

Scott Mathrick Co-Founder & Technical Director of Kaine Mathrick Tech
Scott Mathrick
Chief Technology Officer & Co-Founder

Founding co-partner & director of projects, solutions and technical sales

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Bradley Kaine
Bradley Kaine
CEO & Co-Founder

Founding co-partner and visionary of KMT

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Leadership Team

Xavier
Xavier Miller
HR Consultant

Looking after all things people and cultural performance

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Carla Kaine
Carla Kaine
Chief Marketing Officer

Strategic marketing advisor & brand custodian

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Madeleine McKenna
Madeleine McKenna
Service Desk Manager

Ensuring KMT customer experience is at the forefront of everything we do

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Tom Solari IT Service Desk Team Leader KM Tech
Tom Solari
Chief Operating Officer

Managing the people, processes and tech across our service desk teams

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Chris Charters-Wood
Chris Charters-Wood
Sales Manager

Helps businesses solve their IT challenges so they can focus more time on what they do best.

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Charlie Read
Chief Financial Officer

Passionate about driving business performance using insightful data and information to drive sustainable business value, whether operationally or doing the right transaction well.

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IT Support Desk Management

James Driessen
Team Leader - Team Cipher

Helping our clients with their technical issues with a smile

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Anna Gilbert
Anna Williams
Team Leader - The Dream Team

Key Insight:   Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.  

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Daniel Tadros
Daniel Tadros
Team Leader - Onboarding Team

Background Troubleshoot escalations and more advanced issues Dan enjoys the challenge of facing difficult issues and resolving them Outside of work Dan loves football a.k.a the world game and he loves to play music Qualifications Diploma of Software Development Certificate IV in Information Technology Bachelor of Information Technology  

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Adam Facemyer
Adam Facemyer
Team Leader - The A Team

Providing training and technical assistance to team members and customers

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Lyle Webster
Team Leader - Team Bravo

Lyle excels in Business Strategy, adeptly navigating Relationship Development and Management. With a commitment to Service Excellence, he demonstrates prowess in problem solving and a relentless pursuit of continual improvement..

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Sales & Marketing

Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Account Manager - Team Bravo

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Anthony Collins Account Manager KMT
Anthony Collins
Account Manager - The A Team & Dream Team

A trusted advisor with a customer-centric approach

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Charlie Lai
Charlie Lai
Digital Marketing Manager

Story and content creator for social media marketing, campaign planning and coordinating, monitor marketing metrics and performance improvement

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Rhys George
Rhys George
Procurement Officer

Rhys is always willing to help and support others and professional for formal and friendly communication

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Sarah Wheaton
Sarah Wheaton
Account Manager- Team Cipher

Experienced Sales and Account Manager

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Ashvin Pillai
Ashvin Pillai
Sales Development Representative

Prospecting and lead generation for finding new customers for KMT.

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Our Team

James-Wilson
James Wilson
Level 2 Service Desk- Team Cipher

Handling incoming tickets for things small and big

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Charles
Charles Verdon
Level 2 Service Desk- Team Bravo

Providing front line technical support

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Josh watson
Josh Watson
Level 2 Service Desk - The A Team

Providing exceptional team leadership for the A-Team

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Michael
Michael Rama
Onsite Technician

Onsite support for clients and solving complex technical issues

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Vanessa
Vanesa Szust
Accounts

Monitoring everyday operational transactions.

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Stephen Kennedy - Solution Architect - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Stephen Kennedy
Solution Architect

Providing support engineer services to the projects team

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Joe Chay - IT Projects - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Joe Chay
Solution Architect

Virtualization, cloud infrastructure & IT security

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Aleks
Aleks Adamovic
System Engineer

Solving Complex IT problems, Maintaining Network Infrastructure

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Dinithra
Dinithra Fernando
Senior Project Engineer

Virtualization, cloud infrastructure & IT security

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Madison Spiteri
Madison Spiteri
Security Operative

Resolving software and hardware issues and meeting new people

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George Joseph
George Joseph
Level 1 Service Desk - The A Team

Solving Level 1 Tech issues

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Luke Jenions
Luke Jenions
Level 3 Service Desk - Team Bravo

Luke loves learning new things from the team and his clients.

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Steve Springall
Steve Springall
Level 3 Service Desk- The A Team

Steve is a result focused analytical person, who is driven to develop effective systems and processes to keep clients productive.

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Chris Harbort
Chris Harbort
Level 3 Service Desk- The Dream Team

Establishing automation to reduce operational expense and performance focused to establish a positive customer experience.

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Nicholas Jolliffe
Nicholas Jolliffe
Level 2 Service Desk- The A Team

Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.

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Justin Mastroianni
Justin Mastroianni
Project Engineer

Justin is interested in keeping up with the latest security trends, SIEM, EDR, AV, and firewalls.

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Alladin Cruz
Alladin Cruz
Network Operations Technician

Alladin comes from the professional background of Remote Desktop Support and System Administration and is passionate about cyber security.

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Allen Kim
Allen Kim
Network Operations Center Technician

Allen has 6 years of experience as IT Support in Managed Services environment and Allen is passionate about Backup and Recovery.

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Damon Kaine
Damon Kaine
Level 1 Service Desk - Quick Fix Team

Damon is passionate about technology and has strong problem-solving skills for clients.

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Aleksandar Staninov
Aleksandar Staninov
Level 1 Service Desk - Team Cipher

Alek enjoys resolving technical issues for clients and building rapport with them.

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Alwin Soria
Alwin Soria
Network Operations Center Technician

Alwin boasts six years of experience in IT Support and MSP, specialising in troubleshooting for those who may encounter challenges independently.

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Thisula Jayasinghe
Thisula Jayasinghe
Level 1 Service Desk -The Dream Team

Thisula enjoys monitoring and responding to client tickets and escalations, while simultaneously reaching SLA

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Jackson Morgan
Jackson Morgan
Level 1 Service Desk - The A Team

Jackson has previously been working within the ICT industry for 3 years as part of the Service Desk teams and loves problem solving.

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Emma Davies
Emma Davies
Customer Service Officer

Emma provides excellent customer service experience and has broad knowledge of IT troubleshooting

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Brendan Fury
Brendan Fury
System Engineer

Solving Complex IT problems, Maintaining Network Infrastructure

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Matthew Hill
Matthew Hill
Level 1 Service Desk - The A Team

Matthew loves getting a resolution and solving problems for clients.

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Charmaine Tendido
Charmaine Tendido
Security Operative

Charm is passionate about system implementation to secure clients’ environment

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Colin Amos
Colin Amos
Onsite Technician

Onsite support for clients and solving complex technical issues

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Beau Parkes
Beau Parkes
Level 3 Senior Systems Engineer - Team Cipher

Beau enjoys talking to clients and getting to understand what they need rather than what they say they need.

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Toby Bourke
Toby Bourke
Senior Project Engineer

Toby is always willing to help provide technical support to help resolve issues for clients through many different online mediums.

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Kevin Patio
Kevin Patio
Customer Service Officer

Site Visit Coordinator and Customer Support

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Loughlin Brooks
Loughlin Brooks
Level 1 Service Desk - Team Cipher

Loughlin provides end-to-end technical support, including on-site and remote assistance, point-to-point wireless installations, hardware management, and Office 365 administration.

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Philip Buchanan
Philip Buchanan
Level 1 Service Desk - Quick Fix Team

Philip has strong ability to communicate confidently and build strong relationships with the team and clients.

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Alexander Shepherd
AJ Shepherd
Level 1 Service Desk- Team Bravo

AJ has excellent customer service and computer and technical prowess. AJ is a quick thinker and is able to problem solve on the roll.

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Lovinder Buttar
Project Engineer

Lovinder has 10 + Years of experience in IT industry and is experienced in Project Management & Planning

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Reece Saliba
Level 2 Service Desk - Team Cipher

Providing technical support, issue resolution for clients, and actively contributing to projects by assisting the project lead with essential tasks.

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Kia Keo
Customer Service Officer

Kia excels in delivering exceptional customer service by fostering relationships and rapport to better understand and meet people’s needs.

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Evan Sanders
Level 1 Service Desk - The Dream Team

With over 15 years of customer support experience, particularly in telecommunications, Evan excels in technical troubleshooting and management.

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Kassandra Chuter
Level 1 Service Desk- Team Bravo

Kassandra is the initial contact for IT issues, adept at resolving level 1 and 2 problems and liaising with engineers and project teams for comprehensive support.

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Brandon Higgins
Brandon Higgins
Level 1 Service Desk - The Dream Team

Brandon is a versatile Technical Support Technician with a diverse skill set spanning the IT domain.

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Kate Baxter
Learning & Development Consultant

With over 20 years in talent development, Kate excels in strategic talent management, fostering inclusive leadership, and driving DEI initiatives.

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Nathan Baker
Level 1 Service Desk- Team Bravo

Nathan’s background in hospitality and warehousing showcases his adeptness in time-sensitive roles, making him an asset in training and skill development.

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Meet your IT Support Team