We're a great bunch!

Get to know us a little.

People First – It’s all about our people, we believe for our clients to have the best customer experience, our team must be having the best experience first. We call this Internal Service Excellence.

Founders

Scott Mathrick Co-Founder & Technical Director of Kaine Mathrick Tech
Scott Mathrick
Chief Technology Officer & Co-Founder

Founding co-partner & director of projects, solutions and technical sales

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Bradley Kaine
Bradley Kaine
CEO & Co-Founder

Founding co-partner and visionary of KMT

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Leadership Team

Xavier
Xavier Miller
HR Consultant

Looking after all things people and cultural performance

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Carla Kaine
Carla Kaine
Chief Marketing Officer

Strategic marketing advisor & brand custodian

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Madeleine McKenna
Madeleine McKenna
IT Service Desk & Customer Service Manager

Ensuring KMT customer experience is at the forefront of everything we do

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Tom Solari IT Service Desk Team Leader KM Tech
Tom Solari
General Manager

Managing the people, processes and tech across our service desk teams

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Chris Charters-Wood
Chris Charters-Wood
Sales Manager

Helps businesses solve their IT challenges so they can focus more time on what they do best.

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IT Support Desk Management

Madelin Keane
Madelin Keane
Customer Service Team Leader

The front line of the Service Desk

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Natasha Woodward - IT Service Desk Technician - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Natasha Critsilis
Team Leader - Team Bravo

Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT

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James Driessen
Team Leader - Team Cipher

Helping our clients with their technical issues with a smile

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James Costa
James Costa
Team Leader - Security Operation Centre Team

NOC Administrator, managing and upkeep of Servers and Workstations

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Anna Gilbert
Anna Gilbert
Team Leader - The Dream Team

Key Insight:   Anna provides a warm and friendly interface between our tech experts and clients helping them with onsite support and solving complex IT issues.  

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Daniel Tadros
Daniel Tadros
Team Leader - Onboarding Team

Background Troubleshoot escalations and more advanced issues Dan enjoys the challenge of facing difficult issues and resolving them Outside of work Dan loves football a.k.a the world game and he loves to play music Qualifications Diploma of Software Development Certificate IV in Information Technology Bachelor of Information Technology  

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Maria Munoz
Maria Munoz
Team Leader- Quick Fix

Mags has her heart set in providing good and efficient customer service to everyone

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Adam Facemyer
Adam Facemyer
Team Leader - The A Team

Providing training and technical assistance to team members and customers

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Sales & Marketing

Laura
Laura Colosimo
Account Manager

The interface between our tech experts and clients

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Anthony Collins Account Manager KMT
Anthony Collins
Account Manager - The A Team

A trusted advisor with a customer-centric approach

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Charlie Lai
Charlie Lai
Digital Marketing Coordinator

Story and content creator for social media marketing, campaign planning and coordinating, monitor marketing metrics and performance improvement

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Rhys George
Rhys George
Procurement Officer

Rhys is always willing to help and support others and professional for formal and friendly communication

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Sarah Wheaton
Sarah Wheaton
Account Manager- Team Cipher

Experienced Sales and Account Manager

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Ashvin Pillai
Ashvin Pillai
Sales Development Representative

Prospecting and lead generation for finding new customers for KMT.

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Our Team

James-Wilson
James Wilson
Level 2 Service Desk- Team Cipher

Handling incoming tickets for things small and big

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Charles
Charles Verdon
Level 2 Service Desk- Team Bravo

Providing front line technical support

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Sam
Sam Critsilis
Security Operations Technician

Front line technical support

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Josh watson
Josh Watson
Level 2 Service Desk - The A Team

Providing exceptional team leadership for the A-Team

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Michael
Michael Rama
System Engineer

Onsite support for clients and solving complex technical issues

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Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Level 2 Service Desk - Team Bravo

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Vanessa
Vanesa Szust
Accounts

Monitoring everyday operational transactions.

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Stephen Kennedy - Solution Architect - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Stephen Kennedy
Solution Architect

Providing support engineer services to the projects team

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Joe Chay - IT Projects - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Joe Chay
Senior System Engineer

Virtualization, cloud infrastructure & IT security

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Aleks
Aleks Adamovic
System Engineer

Solving Complex IT problems, Maintaining Network Infrastructure

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Dinithra
Dinithra Fernando
Senior Systems Engineer

Virtualization, cloud infrastructure & IT security

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Michael Andoh
Michael Andoh
Level 1 Service Desk - The Dream Team

Michael has excellent organizational and coordination abilities.

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Tom Marsh
Thomas Marsh
Security Operation Technician

Friendly interface between our tech experts and valued clients.

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Madison Spiteri
Madison Spiteri
Security Operation Technician

Resolving software and hardware issues and meeting new people

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Kurt Smith
Kurt Smith
Level 2 Service Desk - Team Cipher

Thrives in challenging times

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George Joseph
George Joseph
Level 1 Service Desk - The A Team

Solving Level 1 Tech issues

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Luke Jenions
Luke Jenions
Level 3 Service Desk - Team Bravo

Luke loves learning new things from the team and his clients.

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Steve Springall
Steve Springall
Level 3 Service Desk- The A Team

Steve is a result focused analytical person, who is driven to develop effective systems and processes to keep clients productive.

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Chris Harbort
Chris Harbort
Level 3 Service Desk- The Dream Team

Establishing automation to reduce operational expense and performance focused to establish a positive customer experience.

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Jeremy Brockhoff
Jeremy Brockhoff
Level 2 Service Desk - Team Bravo

Problem solving and helping people

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Johnny Nguyen
Johnny Nguyen
Senior System Engineer

Johnny is always willing to help others and willing to push the envelope.

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Huey Nguyen
Level 1 Service Desk- Team Bravo

Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.

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Nicholas Jolliffe
Nicholas Jolliffe
Level 2 Service Desk- The A Team

Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.

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Justin Mastroianni
Justin Mastroianni
Project Engineer

Justin is interested in keeping up with the latest security trends, SIEM, EDR, AV, and firewalls.

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Jonson Chan (1)
Jonson Chan
Level 1 Service Desk - Team Cipher

Jonson enjoys looking after his clients and networking with potential clients and providing hands-on support.

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Alladin Cruz
Alladin Cruz
Network Operations Technician

Alladin comes from the professional background of Remote Desktop Support and System Administration and is passionate about cyber security.

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Allen Kim
Allen Kim
Network Operations Center Technician

Allen has 6 years of experience as IT Support in Managed Services environment and Allen is passionate about Backup and Recovery.

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Luke Ryan
Luke Ryan
Security Operations Technician

Luke has a background in customer service and is passionate about security operations & customers’ expectations.

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Damon Kaine
Damon Kaine
Level 1 Service Desk - Quick Fix Team

Damon is passionate about technology and has strong problem-solving skills for clients.

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Aleksandar Staninov
Aleksandar Staninov
Level 1 Service Desk - Team Cipher

Alek enjoys resolving technical issues for clients and building rapport with them.

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Alwin Soria
Alwin Soria
Network Operations Technician

Alwin graduated BS in Information Technology and have 6 years of IT Support/MSP experience.

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Thisula Jayasinghe
Thisula Jayasinghe
Level 1 Service Desk - - Quick Fix Team

Thisula enjoys monitoring and responding to client tickets and escalations, while simultaneously reaching SLA

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Jackson Morgan
Jackson Morgan
Level 1 Service Desk - The A Team

Jackson has previously been working within the ICT industry for 3 years as part of the Service Desk teams and loves problem solving.

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Zac Miller
Zachary Miller
Cyber Rollout Coordinator

Zachary has passion about cyber security & delegating work amongst the Secure Operations Team

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Emma Davies
Emma Davies
Customer Service Officer

Emma provides excellent customer service experience and has broad knowledge of IT troubleshooting

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Ryan Calleja
Ryan Calleja
Level 1 Service Desk - The Dream Team

Ryan is passionate about providing tech support and improving customer satisfaction

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Brendan Fury
Brendan Fury
System Engineer

Solving Complex IT problems, Maintaining Network Infrastructure

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Matthew Hill
Matthew Hill
Level 1 Service Desk - The A Team

Matthew loves getting a resolution and solving problems for clients.

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Charmaine Tendido
Charmaine Tendido
Security Operations Center Technician

Charm is passionate about system implementation to secure clients’ environment

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Colin Amos
Colin Amos
Onsite Technician

Onsite support for clients and solving complex technical issues

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Beau Parkes
Beau Parkes
Level 3 Senior Systems Engineer - Team Cipher

Beau enjoys talking to clients and getting to understand what they need rather than what they say they need.

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Toby Bourke
Toby Bourke
Project Engineer

Toby is always willing to help provide technical support to help resolve issues for clients through many different online mediums.

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Kevin Patio
Kevin Patio
Customer Service Officer & Site Visit Coordinator

Site Visit Coordinator and Customer Support

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Loughlin Brooks
Loughlin Brooks
Level 1 Service Desk - Team Cipher

Loughlin provides end-to-end technical support, including on-site and remote assistance, point-to-point wireless installations, hardware management, and Office 365 administration.

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Philip Buchanan
Philip Buchanan
Level 1 Service Desk - Quick Fix Team

Philip has strong ability to communicate confidently and build strong relationships with the team and clients.

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Meet your IT Support Team