SECURE MODERN WORKPLACE
Our most secure Managed IT Service Plan
Kaine Mathrick Tech’s Secure Modern Workplace delivers cyber-first managed IT services that combine robust cybersecurity, compliance, and IT support in one scalable solution. We provide a complete IT ecosystem at a predictable per-user price, including security protection, cloud migrations, communications tools, and expert support. Our Compliance-as-a-Service simplifies ISO and ACSC Essential Eight alignment, turning governance into a growth driver. With 24/7 threat monitoring, strategic technology guidance, and enablement programs for Microsoft tools, we help businesses stay secure, compliant, and productive while embracing automation and innovation.
CYBER SECURITY, GOVERNANCE & COMPLIANCE
Compliance with ACSC Essential 8 Maturity Level 2
Cybersecurity isn’t optional, it’s essential. A modern workplace thrives on collaboration and flexibility, but these benefits come with increased risks. Cyber threats such as phishing, ransomware, and data breaches can disrupt operations and damage trust.
Our Cyber First approach ensures security is embedded into every layer of your workplace. From identity and access management to endpoint protection and compliance monitoring, we help safeguard your people, data, and devices. By leveraging advanced tools like Microsoft Defender and Zero Trust principles, we create a secure environment that empowers productivity without compromise.
Key Features:
- Multi-factor authentication (MFA) for all users
- Real-time threat detection and response
- Secure collaboration tools for remote and hybrid teams
- Compliance alignment with ISO 27001 and industry standards
Security isn’t just a feature—it’s the backbone of your modern workplace.
IT SUPPORT THAT WORKS WITH YOUR TEAMS
Your own IT department
Businesses need to be more cyber aware than ever, so we have evolved our Managed Service offering and embedded cyber security. With KMT Cyber-First Managed Services, we’ll safeguard your end users from the latest cyber threats and vulnerabilities and act as your strategic technology partner, who understands your business inside and out.
Dedicated Help Desk
Work with a dedicated and experienced service desk team. On-call to resolve all of your IT issues, we take the noise out of your technology. Remote monitoring tools mean your environment is monitored and maintained 24/7.
Strategic Support
Our Best Practice Review process, will provide an IT strategic roadmap which clearly defines the tactical activities to take you to your future state including prioritisation and budget indication for each phase.
Technology Partner
Managed services also includes Audits & Assessments, Licencing, Management and Tenancy, IT Procurement, Telephony Management and Conferencing requirements.
ACCOUNT MANAGEMENT
Our people become your people
Your Account Manager will meet with you regularly to develop an ongoing IT strategy that will help your business reach its growth targets. Understand the full context of your technology infrastructure and what needs to be done to ensure you can meet your growth targets and customer demands. Empower your IT resources to future proof your business technology at a budget with no surprises.
Sharepoint Migration
Employees expect tools that make them productive and engaged, whether they’re on-premises or in the cloud. The integrated productivity apps in Microsoft 365 enable your organization to benefit from new methods of collaboration. We ensure your Sharepoint content migration runs smoothly.
Maximise Microsoft Licencing
We will help you get the most from your Microsoft stack and can manage your Microsoft 365 migration. Maximise your productivity with cloud services, device management and advanced security in one experience. Incorporating Office 365, Mobility & Security and Windows 11.
Infrastructure Refresh
We will help you reduce technology budget bloat by maximising your system’s performance by updating the key elements of your infrastructure regularly. We minimise the costs of maintaining aging IT assets and reduce the risks of IT failure and inefficiencies.
PREDICABLE TECHNOLOGY SPEND
Maximise your technology investment
Our Managed Services work on a per user predictable monthly spend which includes full cyber security protection, IT support, proactive monitoring and maintenance of your environment, Account Management and more. More affordable than employing and maintaining your own IT department.
Convenient IT Support
Our unique service desk is different from the rest. We operate in small teams with Level 1, 2 and 3 engineers. Each team will manage a small number of clients providing familiar, personalised service backed by the full expertise of our wider team.
Comprehensive Cyber Security
Hybrid working requires additional cyber security protection and our cyber-first managed services package includes comprehensive cyber protection. In fact we will ensure you comply with ACSC Essential Eight Maturity Level 2.
IT Strategy + Projects
Transform your business with a sound IT strategic roadmap that aligns with your business goals and requirements. Our solution architects provide solutions that suit your goals and budget.
What key services does KMT offer?
Our services are designed to transform your business and enable your growth
Compare our Managed IT Service Packages
Our packages are structured to suit businesses as they grow. Our Secure Modern Workplace coupled with the Secure Data Centre (for those with firewalls) is the most popular and secure solution to protect your end users, firewalls + servers.
Secure Modern Workplace
Scale your business with confidence and security.
Our Secure Modern Workplace package is designed for organisations that want to fully outsource IT while achieving advanced cybersecurity standards. This comprehensive solution includes:
- Complete IT Department Services – Service desk, infrastructure, cloud, and communications
- 24/7 Protection – Continuous monitoring, threat detection, and endpoint security
- Strategic Partnership – Dedicated account management and quarterly business reviews
- Cybersecurity Compliance – Meets ACSC Essential Eight Maturity Level 2 with:
- Application control and patching
- Multi-Factor Authentication (MFA) and admin privilege restrictions
- Secure backups and macro settings
- User hardening and governance reporting
- Global Standards Alignment – Built on frameworks like NIST and ISO 27001
- Scalable Pricing – Per-user model to support your growth
This is the ultimate solution for businesses ready to grow securely, knowing their IT and cybersecurity are fully managed and future-proof.
Workplace Essentials
Your first step toward a secure, modern workplace.
This package combines reliable IT support with essential cybersecurity measures, ideal for businesses that recognize the need to reduce cyber risk but aren’t sure where to begin.
- Dedicated IT Support & Service Desk – Responsive help when you need it
- Strategic Account Management & Consulting – Guidance to align IT with business goals
- Integrated Cybersecurity Layer, including:
- Endpoint protection and regular patching
- Basic MFA and user access controls
- Phishing simulations and dark web monitoring
- Security awareness training for your team
- Affordable & Scalable – Start small and grow confidently
Workplace Essentials gives you a strong foundation for cyber resilience while leveraging KMTech’s award-winning support and strategic expertise.
Kaine Mathrick Tech Partners
We are proud to be trained and recognised in a number of accreditations and partner with the world’s leading technology companies. The most secure & efficient workplace experiences are created with KMTech.
Benefits of Cyber First Managed Services for the Modern Workplace
STRATEGIC ACCOUNT MANAGEMENT
Future proof your tech with strategic reviews
Your Account Manager will be work closely with you to provide strategic advice and quarterly business reviews. Our strategic insight platform integrates with our monitoring platform to provide a clear list of all assets across your environment. We will work with you to complete assessments around risk, stack alignment, policies and procedures, Cyber Security standard compliance and more.
REPORTING AND ANALYTICS
Get the full picture across your infrastructure
Accountability is one of our core values. As such we love providing our clients with complete transparency across their IT environment including aging infrastructure. We also provide clarity across your IT support and how we are managing your IT requests. Peace of mind you have complete visibility of your technology performance.
CLIENT STORIES
Here's what our clients have to say
“Working with KMT, we’ve implemented a comprehensive cybersecurity strategy, ensuring our compliance with the latest standards while securing our customers’ data. Every day we receive questions from customers regarding cybersecurity and data privacy. KMT has played a key role in arming us to answer those questions for our customers,”
James Kelly - Chief Technology Officer, Connections Travel Group.\
I am writing to commend Luke on his exceptional IT support. His quick response time, thorough problem-solving skills, and friendly demeanor made the entire process seamless.
Thank you for having such a talented and helpful team member.
Sincerely,
Motaz
I am writing to commend Luke on his exceptional IT support. His quick response time, thorough problem-solving skills, and friendly demeanor made the entire process seamless.
Thank you for having such a talented and helpful team member.
Sincerely,
Motaz
Frequently Asked Questions
1) What’s included in the Secure Modern Workplace package, and how is it different from Workplace Essentials?
Secure Modern Workplace (SMW) is our cyber‑first, fully managed service that combines enterprise‑grade security, modern device management, and hands‑on IT support into one scalable, per‑user solution. It’s built on the Microsoft 365 ecosystem and designed to keep teams productive and protected—wherever they work.
Core inclusions:
- Modern endpoint management (Microsoft Intune): Every device is enrolled and governed by policy—configuration, compliance, updates, and remote remediation are all managed for you.
- Identity & access security: Enforced Multi‑Factor Authentication (MFA) and Conditional Access tailored to your risk profile.
- Endpoint hardening & application control: We restrict what can run and how, reducing attack surface and blocking rogue software.
- Advanced threat protection: Managed Detection & Response (MDR) layered on Microsoft Defender, plus 24×7 monitoring to detect and respond fast.
- Data protection & compliance: BitLocker disk encryption, backups for Microsoft 365, Secure Score hardening, and policy‑driven controls across email, files, and devices.
- Visibility & reporting: Live dashboards and regular cyber compliance reporting.
- Strategic partnership: Dedicated help desk (AEST business hours), account management, quarterly business reviews, and a roadmap aligned to your goals.
How it differs from Workplace Essentials:
Workplace Essentials covers the fundamentals—unlimited support, baseline cyber protections (EDR, web filtering, security awareness training, dark web monitoring), and account management. Secure Modern Workplace goes further by embedding advanced controls and automation to meet tougher risk and compliance needs, including:
- Microsoft Intune device governance (not just agent‑based tools)
- Enforced Conditional Access + MFA as standard
- Application Control and privileged access safeguards
- Secure Score hardening and continuous compliance
- Full disk encryption, mobile device management, and elevated cyber reporting
- Alignment to ACSC Essential Eight Maturity Level 2
If your business has regulatory obligations, cyber‑insurance requirements, or simply wants a stronger, always‑on defence, SMW is the uplift from Essentials that closes those gaps.
2) How does the Secure Modern Workplace help my business meet compliance requirements like the ACSC Essential Eight?
We’ve engineered SMW to reach and maintain ACSC Essential Eight Maturity Level 2 for typical small‑to‑mid organisations using Microsoft 365. In practice, that means we implement and operate the controls, evidence them with reporting, and continuously improve them over time.
Here’s how SMW maps to the Essential Eight strategies:
- Application Control & User Application Hardening: Only trusted applications can run; exposed features (e.g., macros or risky plugin behaviours) are governed and hardened.
- Patch Applications & Patch Operating Systems: Centralised, automated patching across apps and OS, with compliance tracking and exception workflows.
- Configure Microsoft 365 Securely (Secure Score): We harden your Microsoft 365 tenancy, monitor Secure Score, and remediate drift as your environment evolves.
- Restrict Administrative Privileges: Role‑based access, just‑in‑time elevation, and approval workflows cut down standing admin rights.
- Multi‑Factor Authentication & Conditional Access: MFA is enforced across identities; CA policies add contextual risk checks (location, device health, sign‑in risk).
- Backups & Recovery: Managed backups for Microsoft 365 workloads, tested recovery processes, and documented runbooks.
- Security Awareness Training: Ongoing training and phishing simulations reduce human risk and satisfy audit expectations.
- Monitoring, Detection & Response: 24×7 monitoring and MDR accelerate detection and containment, supporting incident response obligations.
Outcome: You gain a defensible, auditable security posture that meets insurer questionnaires and regulator expectations, while giving leadership clear, periodic evidence of control effectiveness.
3) What ongoing cybersecurity protections are managed for us under the Secure Modern Workplace package?
With Secure Modern Workplace, you get always‑on protection operated by our team—so your risk is actively reduced every day, not just at renewal time.
What we manage, continuously:
- 24×7 monitoring + MDR: Real‑time detection and rapid response to endpoint, identity, and email threats through the Microsoft security stack—backed by expert analysts.
- Vulnerability & patch management: Ongoing scanning, prioritised remediation, and automated updates to minimise exploitable gaps.
- Endpoint compliance & hardening: Policies enforce encryption (BitLocker), firewall settings, device health baselines, and secure configurations.
- Identity & access controls: MFA and Conditional Access kept current with evolving risks; privileged access tightly governed.
- Web & email security: DNS/web filtering, malicious site protection, and phishing controls across Microsoft 365.
- Data protection & backups: Microsoft 365 backup coverage and tested recoveries to meet RTO/RPO targets.
- Secure Score optimisation & drift correction: We monitor Secure Score, remediate misconfigurations, and report on progress.
- Security awareness training: Regular education and simulations to build a resilient, security‑aware culture.
- Compliance & executive reporting: Clear dashboards and scheduled reports that show posture, trends, and actions taken—ideal for boards and insurers.
- Strategic guidance: Quarterly reviews and a living roadmap that aligns your technology investments with business risk and growth.
Note: Where cloud analytics services (e.g., SIEM/Sentinel) are used, any underlying platform consumption charges are estimated upfront so there are no surprises.
Work with the only Cyber-First Managed Service Provider in Australia!
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