Team Bravo IT Support Team

Welcome to your IT Support Team.

Get to know the voice on the end of the phone and your on-site support team members.

Team Bravo IT Support Team

Human Face of Tech

Together we are better

In simple terms, our people are your people.  Our Managed IT Service includes a full account management service.  Your account manager is your first port of call for non-IT support issues and will provide you with IT strategy & advice, a quarterly strategic review to map out your IT roadmap.

Your dedicated IT support team will provide you with daily IT support for infrastructure and end-users.

We have an exceptionally great bunch of experts who are dedicated to supporting you every day.

Leadership

Eleanor Reidsimmons Account Manager Kaine Mathrick Tech
Eleanor Reidsimmons
Account Manager

Key Insight: A dedicated account manager with you and your business every step of the way.  Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.

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Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Team Bravo Team Leader

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Madeleine McKenna
Madeleine McKenna
Customer Experience Manager

Ensuring KMT customer experience is at the forefront of everything we do

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IT Support Team

Ella
Ella Kesseling
Level 1 Service Desk Technician

Personable and understanding IT support

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Adam Pronk
Adam Pronk
Level 1 Service Desk

Adam is excited to help clients with any issues that may arise.

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Joshua Todd
Joshua Todd
Level 1, Service Desk, Team Bravo

Committed to exceptional customer service

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Charles
Charles Verdon
Level 2 Service Desk, Team Bravo

Providing front line technical support

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James Wilson
James Wilson
Level 1, Service Desk Team Bravo

Handling incoming tickets for things small and big

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Jaiaim
Janaim Shah
Level 2 Service Desk Team Bravo

Diagnosis and resolution of complex customer issues.

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IT Support Desk Dilshad Mutaliph
Dilshad Muthaliph
Level 3 Service Desk Team Bravo

Trouble-shooting complex and escalated tickets

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Natasha Woodward - IT Service Desk Technician - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Natasha Woodward
Level 1 Service Desk, Team Bravo

Our very first female Service Desk Technician for Team Bravo, Natasha provides a first class customer experience identifying our customers issues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Natasha is a closet geek spending her days tinkering with gadgets and gaming. Qualifications Bachelor of IT

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Zachary Lunt-Potter - IT Support - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Zachary Lunt Potter
Level 1 Service Desk, Team Bravo

The heart of technology is people

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