Key Insight: A dedicated account manager with you and your business every step of the way. Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.
Team Bravo IT Support Team
Welcome to your IT Support Team.
Get to know the voice on the end of the phone and your on-site support team members.
Human Face of Tech
Together we are better
In simple terms, our people are your people. Our Managed IT Service includes a full account management service. Your account manager is your first port of call for non-IT support issues and will provide you with IT strategy & advice, a quarterly strategic review to map out your IT roadmap.
Your dedicated IT support team will provide you with daily IT support for infrastructure and end-users.
We have an exceptionally great bunch of experts who are dedicated to supporting you every day.
IT Support Team
Personable and understanding IT support
Adam is excited to help clients with any issues that may arise.
Committed to exceptional customer service
Providing front line technical support
Handling incoming tickets for things small and big
Diagnosis and resolution of complex customer issues.
Trouble-shooting complex and escalated tickets
Our very first female Service Desk Technician for Team Bravo, Natasha provides a first class customer experience identifying our customers issues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Natasha is a closet geek spending her days tinkering with gadgets and gaming. Qualifications Bachelor of IT
The heart of technology is people