Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast
Team Bravo IT Support Team
Welcome to your IT Support Team.
Get to know the voice on the end of the phone and your on-site support team members.
Human Face of Tech
Together we are better
In simple terms, our people are your people. Our Managed IT Service includes a full account management service. Your account manager is your first port of call for non-IT support issues and will provide you with IT strategy & advice, a quarterly strategic review to map out your IT roadmap.
Your dedicated IT support team will provide you with daily IT support for infrastructure and end-users.
We have an exceptionally great bunch of experts who are dedicated to supporting you every day.
Leadership
Key Insight: A dedicated account manager with you and your business every step of the way. Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.
IT Support Team
Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT
IT industry is like milk and dairy products, so important in people’s daily life
Keeping up with new technology releases, team collaboration and learning
Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.
Wayne works as IT professional with over 17 years of experience in IT management and is well experienced in strategic planning & trend analysis.
Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.