Team Bravo IT Support Team

Welcome to your IT Support Team.

Get to know the voice on the end of the phone and your on-site support team members.

Kaine Mathrick Tech Service Desk (4)

Human Face of Tech

Together we are better

In simple terms, our people are your people.  Our Managed IT Service includes a full account management service.  Your account manager is your first port of call for non-IT support issues and will provide you with IT strategy & advice, a quarterly strategic review to map out your IT roadmap.

Your dedicated IT support team will provide you with daily IT support for infrastructure and end-users.

We have an exceptionally great bunch of experts who are dedicated to supporting you every day.

Leadership

Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Team Leader - Team Bravo

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Eleanor Reidsimmons
Eleanor Reidsimmons
Account Manager - Team Bravo

Key Insight: A dedicated account manager with you and your business every step of the way.  Together we can achieve your goals. The interface between our tech experts and clients Onsite support and solving complex IT issues Monitoring infrastructure health Background: Eleanor comes from a commercial energy background and has been providing a quality customer experience to her clients for over five years. Coming from a family of small business owners has given her an insight into what it takes to run a successful business. Outside of work: On the weekend you can find Eleanor with her friends at the local cafes around St Kilda, hiking in the Dandenongs or with her family.

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IT Support Team

Zachary Lunt-Potter - IT Support - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Zachary Lunt Potter
Level 1 Service Desk- Team Bravo

The heart of technology is people

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Natasha Woodward - IT Service Desk Technician - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Natasha Woodward
Team Leader - Team Bravo

Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT

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Charles
Charles Verdon
Level 2 Service Desk- Team Bravo

Providing front line technical support

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Joshua Todd
Joshua Todd
Level 1 Service Desk- Team Bravo

Committed to exceptional customer service

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David Meng
David Meng
Level 3 Service Desk- Team Bravo

IT industry is like milk and dairy products, so important in people’s daily life

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Jeremy Brockhoff
Jeremy Brockhoff
Level 1 Service Desk - Team Bravo

Problem solving and helping people

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Michael Leo
Michael Leo
Level 3 Service Desk- Team Bravo

Keeping up with new technology releases, team collaboration and learning

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Huey Nguyen
Level 1 Service Desk- Team Bravo

Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.

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account manager Wayne Poole
Wayne Poole
Account Manager - Team Bravo

Wayne works as IT professional with over 17 years of experience in IT management and is well experienced in strategic planning & trend analysis.

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Nicholas Jolliffe
Nicholas Jolliffe
Level 2 Service Desk- Team Bravo

Nick is coded with customer service & problem solving in DNA and is always eager to learn new things.

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