Team Bravo IT Support Team

Welcome to your IT Support Team.

Get to know the voice on the end of the phone and your on-site support team members.

Workplace Essentials - Cyber Security for End users

Human Face of Tech

Together we are better

In simple terms, our people are your people.  Our Managed IT Service includes a full account management service.  Your account manager is your first port of call for non-IT support issues and will provide you with IT strategy & advice, a quarterly strategic review to map out your IT roadmap.

Your dedicated IT support team will provide you with daily IT support for infrastructure and end-users.

We have an exceptionally great bunch of experts who are dedicated to supporting you every day.

Leadership

Natasha Woodward - IT Service Desk Technician - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Natasha Critsilis
Team Leader - Team Bravo

Our very first female Service Desk Technician and now our very first female Service Desk Team Leader! Better known as Tash, Tash is passionate about simplifying IT and setting businesses up for success. Tash provides a first-class customer experience identifying our customer’sissues and directing them to the right support technician ensuring tickets get resolved fast. Outside of work Tash likes to do some gardening and play video games in her downtime. She also does cross fit and Krav Maga to keep active. Qualifications Bachelor of Information Technology, RMIT

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IT Support Team

Charles
Charles Verdon
Level 2 Service Desk- Team Bravo

Providing front line technical support

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Patrick Kerr - IT Support Team Leader - Kaine Mathrick Tech Managed IT Service Provider Melbourne
Patrick Kerr
Level 2 Service Desk - Team Bravo

Our Team Bravo guru, Pat leads the team of Support Technicians ensuring clients get issues resolved fast

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Luke Jenions
Luke Jenions
Level 3 Service Desk - Team Bravo

Luke loves learning new things from the team and his clients.

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Jeremy Brockhoff
Jeremy Brockhoff
Level 2 Service Desk - Team Bravo

Problem solving and helping people

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Huey Nguyen
Level 1 Service Desk- Team Bravo

Huey has attention to detail and is passionate about analysing performance to maximise customer satisfaction.

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