Team Cipher- IT Help Desk

Welcome to your IT Help Desk Team.

Here you can put a face to a name of your dedicated Help Desk Team.  We love coffee, so if you ever want to come and meet your team in person, we are only a phone call away!

Help Desk Team C

Human Face of Tech

Changing the Game of Technology Services

We love becoming an extension of your team, our people are your people.  Our technology solutions for Australian businesses include IT support and a full account management service.

Your dedicated help desk team will provide you with daily IT support for infrastructure and end-users and your Account Manager will help you in defining and guiding your strategy.

We have an exceptionally great bunch of experts who are dedicated to supporting you every day.

Leadership

James Driessen
Team Leader - Team Cipher

Helping our clients with their technical issues with a smile

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Sarah Wheaton
Sarah Wheaton
Account Manager- Team Cipher

Experienced Sales and Account Manager

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Your IT Support Team

James-Wilson
James Wilson
Level 2 Service Desk- Team Cipher

Handling incoming tickets for things small and big

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Jonson Chan (1)
Jonson Chan
Level 1 Service Desk - Team Cipher

Jonson enjoys looking after his clients and networking with potential clients and providing hands-on support.

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Aleksandar Staninov
Aleksandar Staninov
Level 1 Service Desk - Team Cipher

Alek enjoys resolving technical issues for clients and building rapport with them.

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Beau Parkes
Beau Parkes
Level 3 Senior Systems Engineer - Team Cipher

Beau enjoys talking to clients and getting to understand what they need rather than what they say they need.

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Loughlin Brooks
Loughlin Brooks
Level 1 Service Desk - Team Cipher

Loughlin provides end-to-end technical support, including on-site and remote assistance, point-to-point wireless installations, hardware management, and Office 365 administration.

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Reece Saliba
Level 2 Service Desk - Team Cipher

Providing technical support, issue resolution for clients, and actively contributing to projects by assisting the project lead with essential tasks.

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Need to log a support ticket?